Teams at Fresenius Medical Care

Supports technical service administration by filing service reports, processing billing and CRM documentation, managing parts transfers and returns, coordinating equipment movements, and providing backup scheduling for service calls. Handles customer calls and emails, determines service needs with the Technical Manager, supports IT-related transactions, and maintains relationships with customers, vendors, and internal departments. The role is primarily desk-based with minimal travel and no supervisory responsibilities.

Performs pharmaceutical and medical device quality assurance activities for imported products in Canada. Reviews batch records, certificates, testing, stability data, and shipment documentation; manages product release, returns, destruction, holds, quarantine, disposition, sampling, inspections, change controls, SOPs, and document retention. Coordinates with manufacturers and regulatory, quality, logistics, warehouse, and customer service teams while ensuring compliance with Canadian regulations and GMP requirements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.