Teams at Four Seasons Hotels and Resorts

Coordinates luxury service standards, audits, inspections, and quality evaluations across hotel departments. Tracks KPIs, guest satisfaction metrics, audit results, and improvement actions; prepares reports and communicates findings to operational leaders. Supports service excellence initiatives, identifies process improvements, monitors corrective actions, and collaborates cross-functionally to reinforce accountability, quality, and consistent guest experiences.

Coordinates end-to-end OS&E design service projects, maintaining schedules, documentation, status reports, meetings, and cross-functional alignment. Supports creative workflows, vendor sourcing, proposals, contracts, approvals, payments, deliveries, and quality issues. Maintains vendor databases and project records while contributing to process improvements. The role partners with design, production, operational, owner, and external vendor teams to deliver projects on time, within budget, and according to brand and production standards.

Lead finance data stewardship across D365, OneStream, Longview and the enterprise data lake. Implement governance policies, manage metadata and lineage, monitor data quality with Informatica, triage and remediate issues, enable AI-readiness, partner with Finance/IT/Data teams, and produce audit-ready reports and dashboards.