Teams at Four Seasons Hotels and Resorts

Lead financial planning cycles, deliver reporting and executive presentations, and analyze KPIs to inform strategic decisions. Build dashboards, automate reporting, support data governance, resolve discrepancies, and perform ad hoc modeling and scenario analysis to support business initiatives.

Lead implementation and evolution of CX platforms (Qualtrics/Medallia), manage customer databases, integrations and vendor relationships, develop guest profile and sentiment-driven personalization, run CRM/multi-channel campaigns, ensure privacy compliance, and lead a team of developers and analysts to deliver MarTech solutions and reporting.

Lead the strategy and governance of the PMS platform, focusing on Opera Cloud. Manage system implementations, vendor relationships, and ensure platform performance across luxury hotels. Collaborate with stakeholders to align technology with business goals.