Teams at Float

Generates new business opportunities through prospect research, cold calls, emails, and other outreach. Builds relationships with target stakeholders, manages prospect communications and pipelines, collaborates with Account Executives on discovery and demo calls, improves business development processes, and shares customer feedback internally. The role requires resilience, strong communication, organization, autonomy, and a results-driven approach in a fast-paced fintech environment.

Leads Float’s Product Support function, managing teams, support strategy, quality, SLAs, CSAT, tooling, AI automation, incident response, controls, and customer escalations. The role develops leaders, scales support operations, owns reporting and capacity planning, partners cross-functionally on product improvements, and turns customer insights into roadmap recommendations. It requires strong people leadership, systems thinking, data-driven decision-making, AI adoption, incident management, and flexibility for occasional evenings or weekends.

Own the acquisition and revenue operations system from prospecting through customer activation. Build sales programs, optimize Salesforce and sales engagement tools, manage pipeline health, forecasting, quota setting, territories, handoffs, reporting, and activation metrics. Partner with Sales, BDR, Marketing Ops, Finance, Product, and Customer Success leadership to improve pipeline quality, conversion, productivity, and spending adoption.