Jobs at Float

Own the scaled customer success motion for more than 7,000 unmanaged SaaS customers. Build and optimize digital-led, one-to-many programs including webinars, lifecycle emails, in-app education, community engagement, and targeted outreach. Drive adoption, customer health, renewals, net revenue retention, and expansion through playbooks, automation, and data. Collaborate with Product, RevOps, Marketing, Support, and CX to develop tooling, health scoring, churn prediction, dashboards, and feedback loops.

Own revenue enablement for BDR, AE, Customer Activation, and Customer Success teams. Build onboarding, learning pathways, sales methodology reinforcement, call scorecards, coaching mechanisms, product launch readiness, and messaging programs. Operate enablement tools, evaluate the LMS, measure business impact, and drive adoption of new programs and skills. Partner closely with Sales, Customer Success, Product Marketing, and Product leadership while using AI to improve content creation and identify performance gaps.

Provide bilingual English and French product support, customer education, and technical troubleshooting for Float’s software, integrations, authentication, and web/mobile platforms. Investigate undocumented issues, follow compliance and security processes, document cases, maintain knowledge-base content, and share product expertise internally. Identify process and product improvements, support AI-enabled workflows, and contribute to special projects while working a fixed schedule that may include evenings and weekends.

Senior Product Designer responsible for shaping Float’s corporate spending experience from concept through launch. The role involves customer research, identifying product gaps, designing user-facing flows, creating prototypes and specifications, prioritizing high-impact features, and collaborating closely with Product, Engineering, Operations, Marketing, and Sales. The designer will own the application’s look and feel, translate broad ideas into valuable experiences, and use qualitative and quantitative insights to improve product outcomes.

Own relationships with accounting firms, bookkeepers, fractional CFOs, affiliates, VCs, and consultants that refer customers to Float. Drive partner adoption, retention, expansion, product attachment, business reviews, payouts, and client activation. Serve as the primary partner contact, identify operational gaps, influence Engineering and Revenue Operations priorities, use data to improve channel performance, and build scalable partnership processes and playbooks.

Founding Product Manager for Credit & Risk Engineering to own the decisioning and monitoring layer: roadmap, infrastructure debt, building the FlexLine decisioning engine, fraud/AML tooling, KYB/KYC automation, and in-app credit experiences. Drive efficiency metrics, support risk operations, and partner with credit, growth, and risk leaders to scale credit products and automate decisioning.

As a Customer Success Manager, you'll ensure effective onboarding, drive adoption, manage customer relationships, mitigate risks, and promote product use to enhance customer experience and retention.

Own strategic finance analysis, financial reporting, forecasting, budgeting, modeling, and executive decision support. Partner with GTM, Product, and People teams to analyze business drivers, track SaaS and fintech metrics, evaluate capital allocation and investment cases, and translate complex financial insights into actionable recommendations.

Own analytical product operations for corporate cards and spend management. Responsibilities include sizing roadmap opportunities, building investment cases, owning product reporting and dashboards, synthesizing customer feedback, analyzing strategic decisions, creating AI-assisted workflows, writing SQL, and presenting recommendations to leadership. The role partners across product, data, go-to-market, and leadership teams to improve decision-making and accelerate execution.

Own Float’s organic content strategy across YouTube, LinkedIn, Instagram, Reddit, and its blog. Create and repurpose video, written, social, and email content; manage the content calendar; lead end-to-end video production; develop AI-supported workflows; test formats; and collaborate with Growth Marketing and Design to drive acquisition, conversion, and brand growth in Canada.

Build and own marketing attribution, PQL scoring, and funnel diagnostics to close gaps between self-serve and sales-managed motions. Run experiments to improve CAC and other efficiency metrics, partner with Growth PM and BDRs, and bring order to HubSpot/Salesforce/Braze integrations and reporting to become the trusted source of truth for Growth and Sales Ops.

Own the 120-day activation process to convert signed accounts into revenue-generating customers. Manage onboarding, integrations, spend migration, and adoption to achieve 80%+ spend penetration, collaborate across Sales, Product, and Risk, and continually improve activation playbooks to scale outcomes.

Own the 120-day activation process for newly signed accounts, driving onboarding, spend migration, and product adoption to achieve 80%+ spend penetration. Manage multiple activations, align Sales, Product, and Risk, remove blockers, and continuously improve playbooks and automation to accelerate time-to-value and commercial outcomes.

Manage onboarding and ongoing success for a book of customers in Quebec: build relationships, define success metrics, drive product adoption, monitor health signals, mitigate churn risks, identify expansion opportunities, and relay customer feedback to product and cross-functional teams.

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.

Lead and scale an outbound XDR team (ISR/SDR/BDR): own pipeline targets, hire and coach reps, build AI-first prospecting workflows, manage the tech stack, partner with RevOps/marketing, and improve deal size, velocity, and activation.

The Senior Product Marketing Manager at Float will drive product adoption, create effective messaging, and manage cross-functional commercialization. Responsibilities include developing strategies for customer engagement and lifecycle programs, partnering with various teams to enhance product usage, and using data to measure success and influence product direction.

As Head of Product Marketing, lead customer adoption and value realization for Float's multi-product platform, enhance positioning, and collaborate across teams.

Build and evolve product features across backend and frontend technologies. Collaborate with Product and Design teams to improve user experiences and take ownership of features in production.