Jobs at Float

As a Customer Success Manager, you'll ensure effective onboarding, drive adoption, manage customer relationships, mitigate risks, and promote product use to enhance customer experience and retention.

Own strategic finance analysis, financial reporting, forecasting, budgeting, modeling, and executive decision support. Partner with GTM, Product, and People teams to analyze business drivers, track SaaS and fintech metrics, evaluate capital allocation and investment cases, and translate complex financial insights into actionable recommendations.

Own analytical product operations for corporate cards and spend management. Responsibilities include sizing roadmap opportunities, building investment cases, owning product reporting and dashboards, synthesizing customer feedback, analyzing strategic decisions, creating AI-assisted workflows, writing SQL, and presenting recommendations to leadership. The role partners across product, data, go-to-market, and leadership teams to improve decision-making and accelerate execution.

Own Float’s organic content strategy across YouTube, LinkedIn, Instagram, Reddit, and its blog. Create and repurpose video, written, social, and email content; manage the content calendar; lead end-to-end video production; develop AI-supported workflows; test formats; and collaborate with Growth Marketing and Design to drive acquisition, conversion, and brand growth in Canada.

Partner with the SVP, GTM to design and run the GTM operating model: OKR tracking, business reviews, cross-functional prioritization, and leadership/board reporting. Translate ambiguous priorities into structured plans, maintain single sources of truth, drive cross-functional Sales/Marketing/Partnerships/CS initiatives, represent the SVP when needed, and help build and scale the GTM org.

Build and own marketing attribution, PQL scoring, and funnel diagnostics to close gaps between self-serve and sales-managed motions. Run experiments to improve CAC and other efficiency metrics, partner with Growth PM and BDRs, and bring order to HubSpot/Salesforce/Braze integrations and reporting to become the trusted source of truth for Growth and Sales Ops.

Owner of Float's Snowflake architecture and ingestion layer: build orchestration, observability, data quality and contracts, CI/CD for data code, support ML pipelines, and collaborate with analytics, data science and product teams to deliver reliable, cost-efficient, governed data.

Own the 120-day activation process to convert signed accounts into revenue-generating customers. Manage onboarding, integrations, spend migration, and adoption to achieve 80%+ spend penetration, collaborate across Sales, Product, and Risk, and continually improve activation playbooks to scale outcomes.

Own the 120-day activation process for newly signed accounts, driving onboarding, spend migration, and product adoption to achieve 80%+ spend penetration. Manage multiple activations, align Sales, Product, and Risk, remove blockers, and continuously improve playbooks and automation to accelerate time-to-value and commercial outcomes.

Drive revenue by acquiring and closing mid-market customers (20–500+ employees) using a consultative sales approach. Own the full sales cycle, manage pipeline, hit monthly targets, and collaborate with Marketing, Product, Customer Success, and Finance to deliver customer value and inform product improvements.

Own and improve mid-market card issuance and activation: automate provisioning (HRIS/SCIM), reduce time-to-first-spend, instrument Action Items, and drive active cardholder penetration through data-driven product execution and cross-functional collaboration.

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.

Lead and scale an outbound XDR team (ISR/SDR/BDR): own pipeline targets, hire and coach reps, build AI-first prospecting workflows, manage the tech stack, partner with RevOps/marketing, and improve deal size, velocity, and activation.

The Senior Full Stack Developer will build intuitive financial products, develop data visualizations, and improve user experience. You'll work in cross-functional teams, driving innovation and ownership in product development.

Lead mid-to-bottom-funnel conversion efforts: own web CRO roadmap, run A/B experiments, build segmented landing pages and self-serve/AE-led journeys, define handoff logic with sales/product, and partner with RevOps on reporting and testing frameworks to increase conversion and pipeline.

The Senior Product Marketing Manager at Float will drive product adoption, create effective messaging, and manage cross-functional commercialization. Responsibilities include developing strategies for customer engagement and lifecycle programs, partnering with various teams to enhance product usage, and using data to measure success and influence product direction.

As Head of Product Marketing, lead customer adoption and value realization for Float's multi-product platform, enhance positioning, and collaborate across teams.

Lead a team of five Customer Activation Managers to own the first 120-day onboarding and activation journey, drive revenue-tied activation metrics (TPV), build standardized playbooks, coach on complex accounts, partner cross-functionally with Sales, Product, and Engineering, and directly represent the team for high-value customers.

Design, build, and govern Float's dashboards, metrics, and self-serve BI. Translate business questions into durable data products, validate dbt models, reduce ad-hoc requests, and use AI to scale analysis and accessibility for Finance, RevOps, GTM, and leadership.

Founding Product Manager for Credit & Risk Engineering to own the decisioning and monitoring layer: roadmap, infrastructure debt, building the FlexLine decisioning engine, fraud/AML tooling, KYB/KYC automation, and in-app credit experiences. Drive efficiency metrics, support risk operations, and partner with credit, growth, and risk leaders to scale credit products and automate decisioning.