Teams at Flare (flare.io)

Leads Flare’s Technical Account Management team and helps customers maximize the value of its cyber threat intelligence platform. Responsibilities include team hiring and development, customer enablement, threat research guidance, playbook creation, API and webhook integrations, technical escalations, process optimization, and cross-functional collaboration with Product, Engineering, Customer Success, and Support. The role also provides customer-facing technical support during visits and industry events and contributes feedback to product improvements.

Partner with sales to demo and prove Flare's platform, run end-to-end POCs, interpret threat findings, deliver briefings to ISACs, train sales, and feed field insights into product and research. Engage technical stakeholders, support deal execution across time zones, and represent Flare at events.

Lead Flare’s Dedicated Customer Success team for enterprise strategic accounts as a player-coach. Coach senior CSMs, ensure strategic account plans, executive alignment, QBR/EBR quality, and coordinate renewals and expansion. Partner with Sales and CS Ops to drive GRR, expansion, and NPS targets while translating CS strategy into actionable team plans and developing CSM performance and growth.