Teams at First National Financial LP

Conduct fraud investigations and enhanced due diligence for mortgage applications, brokers, appraisers, and commercial mortgages. Review fraud alerts, monitor risk, maintain investigative data, assess potential threats, and communicate findings to management and partners. Support audits, regulatory examinations, legal proceedings, and AML requirements. Develop fraud training, coach underwriting teams, and improve fraud detection rules, reports, and investigative workflows while managing high-volume inquiries and tight deadlines.

Leads enterprise cybersecurity strategy, governance, assurance, security operations, incident response, cyber resilience, security engineering, identity, cloud, application, AI, data, third-party, and human risk programs. Advises executives, oversees audits and regulatory obligations, manages material cyber incidents, establishes security architecture and control requirements, and leads the Information Security team, budget, vendors, operating model, and capability roadmap.

Designs user experiences for AI-enabled mortgage workflows, combining user research, service design, interaction design, prototyping, and usability testing. The role maps complex operational processes, creates accessible and actionable AI interactions, supports product delivery and UAT, measures usability and adoption, and maintains reusable AI interaction patterns and design system components. Collaboration includes product, underwriting, AI engineering, software engineering, quality, accessibility, and business stakeholders.