Ericsson Offices

Designs and positions telecom analytics solutions for network visibility, service assurance, customer experience, and operational intelligence. Responsibilities include architecting end-to-end data pipelines, applying 4G, 5G, and IMS expertise, integrating probe data and telemetry, enabling AI/ML and Generative AI use cases, and advising engineering and delivery teams. The role also develops reusable architecture patterns, manages solution risks, and supports cloud-native, real-time, and operational analytics implementations.

Leads national Field Services Operations for a major telecom managed-services customer. Oversees service delivery, employees, contractors, customer relationships, financial performance, SLAs, governance, compliance, transitions, and operational improvement. Requires extensive telecom experience, large-scale workforce leadership, mobile and transport network knowledge, financial and risk management expertise, and strong customer and matrix-management skills.

Leads end-to-end customer delivery operations across Cloud Software and Services engagements. Owns delivery performance, governance, escalations, financial KPIs, forecasting, resource utilization, and customer satisfaction. Partners with Sales, PMO, Product, Engineering, Finance, and Customer Units to execute programs, improve profitability, and meet contractual commitments. Establishes operating rhythms, leads customer steering meetings, manages cross-functional execution, and develops the Customer Operations leadership team.