Ericsson Offices

The role involves shaping technical strategies for 5G and AI solutions, influencing customer technology vision, and managing complex business opportunities with executive stakeholders.

Leads end-to-end compliance and integrity risk assessments across international business units. Responsibilities include planning assessments, interviewing stakeholders, transaction testing, data analysis, evaluating regulatory and third-party risks, reporting findings to executives, tracking remediation, identifying misconduct, and improving assessment methodologies. Requires strong judgment, investigative and analytical skills, executive communication, international compliance expertise, and at least 10 years of relevant experience.

Leads end-to-end customer delivery operations across Cloud Software and Services engagements. Owns delivery performance, governance, escalations, financial KPIs, forecasting, resource utilization, and customer satisfaction. Partners with Sales, PMO, Product, Engineering, Finance, and Customer Units to execute programs, improve profitability, and meet contractual commitments. Establishes operating rhythms, leads customer steering meetings, manages cross-functional execution, and develops the Customer Operations leadership team.