Teams at Equifax Inc.

Build and maintain golden datasets and automated evaluation pipelines to audit multi-agent LLM behavior. Trace trajectories, tune prompts and function-calling, optimize tool integrations (APIs, RPA), monitor production drift and hallucinations, and implement guardrails and RAG pipelines to ensure reliable autonomous workflows.

Provides technical support for Decision Management SaaS applications across cloud regions and higher environments. Investigates configurations, access issues, functionality problems, and code bugs using logs and monitoring tools. Collaborates with developers, QA, configuration managers, network engineers, and stakeholders to troubleshoot, test, deploy fixes, and resolve tickets within SLAs. Maintains runbooks, participates in agile release activities, supports production incidents, and contributes to J2EE application development.

Investigate fraud alerts involving new credit applications and existing accounts, review applicant documentation, validate or clear alerts, and optimize fraud detection rules. Partner with credit risk, compliance, fraud strategy, product, operations, clients, and leadership. Produce fraud trend and performance reports, present findings, recommend process improvements, and balance timely customer-focused resolutions with accurate, well-documented decisions.