Jobs at Equifax Inc.

Build and maintain golden datasets and automated evaluation pipelines to audit multi-agent LLM behavior. Trace trajectories, tune prompts and function-calling, optimize tool integrations (APIs, RPA), monitor production drift and hallucinations, and implement guardrails and RAG pipelines to ensure reliable autonomous workflows.

Provides technical support for Decision Management SaaS applications across cloud regions and higher environments. Investigates configurations, access issues, functionality problems, and code bugs using logs and monitoring tools. Collaborates with developers, QA, configuration managers, network engineers, and stakeholders to troubleshoot, test, deploy fixes, and resolve tickets within SLAs. Maintains runbooks, participates in agile release activities, supports production incidents, and contributes to J2EE application development.

Investigate fraud alerts involving new credit applications and existing accounts, review applicant documentation, validate or clear alerts, and optimize fraud detection rules. Partner with credit risk, compliance, fraud strategy, product, operations, clients, and leadership. Produce fraud trend and performance reports, present findings, recommend process improvements, and balance timely customer-focused resolutions with accurate, well-documented decisions.

Investigate fraud alerts on new credit applications and existing accounts, review applicant documentation, confirm or clear alerts, and maintain fraud detection rules. Partner with credit risk, compliance, fraud strategy, clients, and leadership. Generate fraud trend and performance reports, present findings, and recommend process improvements while balancing productivity, customer experience, and decision quality.

Leads fraud operations, customer success, vendor relationships, service delivery, and commercial growth. Oversees investigators and customer success managers, drives product adoption, client ROI, revenue forecasts, upselling, operational SLAs, quality assurance, and incident management. Partners with sales, product, consulting, data, and technology teams on onboarding and launches while translating client insights into product improvements. Recruits and develops teams, manages vendors, and leads automation and AI initiatives.

Leads architecture and hands-on development of scalable, cloud-native full-stack applications using Java, Spring Boot, GCP, microservices, and big data technologies. Manages cross-functional engineering teams, mentors staff, establishes technical standards, and oversees secure software development, reliability KPIs, documentation, releases, and cloud optimization. Develops APIs, prototypes solutions, supports infrastructure-as-code, and collaborates with product, architecture, SRE, and business stakeholders.

Leads strategy, roadmap development, lifecycle management, market analysis, requirements definition, go-to-market execution, and performance optimization for a fraud product portfolio. Partners with engineering, sales, marketing, legal, and other stakeholders to launch and grow products. Communicates product vision and mentors junior product managers. Requires substantial fraud mitigation product management experience and strong strategic, analytical, technical, communication, and leadership skills.

Design, build, and deploy enterprise-grade GenAI and multi-agent AI solutions integrated with RPA (UiPath). Lead a cross-functional delivery squad, create secure AI architectures on Google Cloud (Vertex AI), produce technical blueprints, enforce code and security governance, and translate technical risks to business stakeholders while rapidly prototyping and operationalizing intelligent automation.

Own and translate LOB product vision into a technical roadmap for web, mobile, and API channels. Lead backlog prioritization, define API and platform requirements, manage tradeoffs, and use analytics/telemetry to optimize channel performance. Drive agile delivery and collaborate closely with business and engineering stakeholders.

Drive B2B sales of Equifax Breach Services across Canada by acquiring corporate clients and expanding referral partnerships with cyber law firms, insurers, and incident response providers. Manage the full sales cycle, including lead qualification, proposals, pricing, negotiation, forecasting, CRM updates, and contract execution. Develop cybersecurity and breach-response expertise, support urgent client needs, and coordinate with internal teams. The role requires flexible hours and 10–15% regional travel.