Teams at EQ Bank | Equitable Bank

Supports the digital banking product team by researching customer needs, analyzing product metrics and experiments, defining user stories and success measures, maintaining KPI reporting, supporting product launches, and recommending improvements. Collaborates with Product Management, Engineering, Design, Customer Service, and other teams to improve customer journeys and digital banking experiences.

Analyzes residential mortgage, reverse mortgage, and consumer lending portfolios; monitors credit risk indicators, lending tiers, regional trends, and emerging risks. Produces dashboards and executive reporting, performs root-cause analysis, validates segmentation methodologies, and provides independent risk challenge. Partners with lending and credit teams on governance, audits, and regulatory requests. Improves analytics through automation, AI-enabled workflows, Microsoft Copilot Studio, and Power Automate while maintaining data, model, and risk controls.

Investigates card fraud and financial crime alerts, analyzes transactions and account behavior, manages customer inquiries, documents evidence, prepares incident reports, identifies fraud trends, and escalates risks. The role also supports loss prevention, compliance, process improvements, stakeholder communication, and service-level objectives while handling complex cases and maintaining investigation records.