Teams at Emburse

Own strategic customer relationships across the post-sales lifecycle, driving retention, adoption, renewals, and expansion. Lead executive business reviews, identify churn risks, resolve escalations, provide product education, and advocate for customer needs. Maintain accurate Salesforce records, contribute to customer success processes and playbooks, represent the company externally, and mentor newer customer success managers.

Develop web applications and interconnected system solutions using Node.js, TypeScript, relational databases, APIs, and cloud services. Responsibilities include designing features, debugging, refactoring, code reviews, unit and integration testing, technical documentation, secure software development, and collaboration within agile SDLC processes. The role requires working with REST services, third-party integrations, source control, and frontend frameworks such as React or Angular.

Own customer success for SaaS accounts by driving adoption, optimization, retention, renewals, and expansion. Build success plans, monitor customer health and usage data, lead strategic business reviews, provide recommendations, manage stakeholder relationships, and coordinate internal teams to resolve challenges. Partner with Sales on account planning and commercial opportunities while maintaining accurate customer records and risk assessments.