Teams at Dotmatics

Own incoming and escalated customer support cases, including troubleshooting, licensing, account setup, installation, activation, quoting, and order processing. Collaborate with Sales, Finance, DevOps, Product, QA, and scientific experts to resolve issues, manage account health, improve customer satisfaction, test features, reproduce bugs, and enhance support content. The role requires clear communication, proactive case ownership, and reliable performance in a remote helpdesk environment.

Build and manage multi-channel B2B demand generation campaigns for scientific audiences across email, paid media, partner advertising, inbound, and events. Own paid media budgets, vendor and agency relationships, campaign assets, funnel reporting, forecasting, and conversion analysis. Collaborate with solution marketing, marketing operations, sales, product, and other teams to improve campaign performance and demand generation efficiency.

Own positioning, messaging, content, campaigns, and sales enablement for Luma and ELN solutions. Translate complex scientific concepts into compelling narratives for researchers and enterprise audiences, develop campaign briefs, gather customer and subject-matter insights, and influence marketing and sales strategy across functions.