Teams at DNV

Leads DNV’s global customer success function for digital and AI-enabled offerings. Defines strategy, builds and develops the customer success team, establishes scalable onboarding and adoption processes, and partners with senior stakeholders, product, delivery, and support teams. Owns customer health, adoption, feature usage, value realization, and growth measurement while addressing adoption barriers and promoting responsible AI use across business groups and regions.

Manages strategy, discovery, roadmap development, prioritization, delivery, adoption, and continuous improvement for an AI-enabled digital workflow product. Translates customer and business needs into product capabilities, collaborates with UX, engineering, data, and AI teams, defines requirements and success metrics, validates concepts, supports launches, and drives measurable user and business outcomes.

Designs, develops, tests, and maintains Python-based APIs, backend services, data platforms, and AI-ready data foundations. The role involves SQL, FastAPI, cloud platforms, secure software development, CI/CD, observability, production support, and integration with enterprise applications. It collaborates with product, AI, application, architecture, reliability, and security teams in an Agile environment to deliver scalable and maintainable platform capabilities.