Teams at Dexterra Group

Administer and support NetSuite, OneStream, and related financial applications. Provide user support, troubleshoot issues, manage configurations and access, conduct testing and upgrades, maintain controls and documentation, and improve financial and operational processes. Partner with Finance and Operations stakeholders to gather requirements, implement enhancements, support reporting and planning, and contribute to integrations, automation, AI, and continuous improvement initiatives.

Supports the Labour Relations team by maintaining databases, records, collective agreements, and legal files; preparing bargaining research, wage analysis, reports, dashboards, and metrics; tracking deadlines and labour milestones; supporting audits, policy implementation, grievances, and organizational initiatives; and developing practical resources and communications.

Leads the Client Excellence Program, overseeing client feedback, interviews, surveys, NPS follow-up, dashboards, reporting, and action tracking. Uses client insights to improve satisfaction, retention, renewal readiness, and operational performance. Partners with operations, business development, and senior leaders on business reviews, RFPs, and improvement plans. Manages Client Excellence Specialists through coaching, workload planning, performance expectations, and program delivery.