Jobs at D2L

Serves as a trusted technical advisor to strategic customers, providing guidance on infrastructure, projects, integrations, support incidents, and product adoption. Leads customer meetings, escalations, enablement sessions, account growth initiatives, and cross-functional resolution efforts. Mentors team members, communicates technical issues to nontechnical stakeholders, improves internal processes, and supports customer success through proactive relationship management and after-hours availability.

Leads D2L’s Artificial Intelligence Transformation Office portfolio, driving enterprise AI adoption, process redesign, technology modernization, change management, and measurable operational outcomes. Develops AI literacy, governance, reusable design patterns, and enablement programs while identifying high-impact use cases across business functions. Partners with senior leaders, IT, Security, Legal, and Privacy to prioritize initiatives, manage risks, oversee adoption, and sustain improvements in efficiency, quality, decision speed, and organizational capacity.

Leads D2L’s global Customer Support, Community, Knowledge, and Localization organizations. Owns support strategy, staffing, budgets, performance, customer satisfaction, SLAs, margins, operational metrics, escalations, and continuous improvement. Partners cross-functionally with Product, Engineering, Sales, Marketing, and Services to improve customer outcomes, develop offerings, enable revenue growth, and implement AI-driven support workflows. Manages leaders, executive communications, third-party providers, and global support operations in a SaaS environment.

Promotes D2L products and services, generates and qualifies leads, manages sales pipeline activity, conducts outbound prospecting, schedules qualified appointments, and supports sales reporting. The role mentors and trains Business Development team members, develops sales materials with Marketing, researches markets and competitors, maintains CRM records, and represents D2L at occasional tradeshows. It is a hybrid position based in Kitchener, with three office days per week.

Generates and qualifies sales leads through outbound calls, emails, campaigns, events, webinars, and inbound inquiries. Builds prospect relationships, schedules qualified appointments for Sales Executives, manages CRM records and sales pipelines, prepares reports, researches markets and competitors, and represents D2L at occasional trade shows. The role requires strong communication, organization, customer orientation, and interest in developing a sales career in eLearning and enterprise software.

Develop and manage multilingual content strategies, technical documentation, style guides, SOPs, tutorials, and localized content for global audiences. Collaborate with product, engineering, UX, translation, and regional teams to ensure content is accurate, accessible, culturally relevant, and user-focused. Conduct content audits, usability testing, analytics reviews, and quality assurance while managing release-cycle assignments and documentation updates.

Support the Chief Product Officer and Chief Technology Officer by managing calendars, meetings, communications, travel, expenses, budgets, executive materials, and follow-up. The role requires sound judgment, discretion, proactive prioritization, cross-functional relationship building, leadership-event coordination, and workflow improvement. The Executive Assistant will also use approved AI tools such as ChatGPT and Rovo to improve executive preparation, meeting synthesis, research, and action tracking.

Own and administer Salesforce, Pardot, and other marketing and revenue technology platforms. Configure systems, manage governance and data quality, troubleshoot integrations, build reporting, and support lead lifecycle, attribution, and campaign measurement. Partner with Marketing, Sales, BDR, and IT to translate business needs into scalable processes, drive platform adoption, and evaluate AI-enabled workflows and MarTech improvements.

Supports the sales process by mastering Brightspace and D2L solutions, conducting needs analyses, creating tailored demonstrations and presentations, writing proposals, and preparing technical documentation. Partners with sales, product management, and internal subject-matter experts to address customer requirements and use cases. Engages stakeholders across education and business environments, attends sales meetings and conferences, and travels 25–50% across North America.

Leads D2L’s global public relations and communications strategy, including media relations, executive communications, crisis management, awards, reputation, and thought leadership. Advises senior leaders, manages agencies and budgets, builds media relationships, oversees a high-performing team, and integrates AI into communications research, content development, monitoring, and analytics. The role also drives major announcements, speaking engagements, measurable brand outcomes, and integrated communications programs across global markets.