Jobs at CUBE (cube.global)

The Senior Customer Success Manager will enhance client relationships, drive product adoption, manage renewals, and ensure customer satisfaction for enterprise financial services clients.

Lead and coach a four-person BDR team in Toronto while contributing individual outbound activity. Own Americas outbound pipeline across three product lines, qualify inbound leads with marketing, ensure clean AE handoffs, track KPIs, maintain CRM hygiene, and provide market intelligence to growth leaders.

Lead and deliver customer API integrations across Canada (and US as needed). Own end-to-end API lifecycle, define standards and playbooks, resolve complex integration issues, partner with Product and Engineering, maintain documentation, and mentor peers to ensure timely, secure, and scalable onboarding and adoption.

Customer-facing pre-sales role partnering with Enterprise Sales to gather requirements, deliver tailored demos and proofs-of-concept, respond to RFPs, and advise clients on regulatory/compliance solutions. Act as technical lead during sales cycles, liaise with product and engineering, and represent CUBE at events and workshops to drive adoption of RegTech SaaS solutions.