Teams at Coveo

Build prototypes and technical proofs that transform complex customer requirements into validated, scalable solutions. Refine use cases, translate business and architectural needs into testable implementations, experiment to assess feasibility and performance, and rapidly iterate toward production readiness. Collaborate with technical engagement and success teams, while creating reusable solution patterns and sharing insights that influence product evolution.

Own the enablement strategy and roadmap for a Technical Success organization. Build onboarding, learning journeys, competency models, certifications, labs, and assessments that strengthen technical customer success capabilities. Translate enterprise software architecture, integrations, APIs, and best practices into practical training. Develop customer-facing skills such as discovery, executive communication, consultative conversations, and stakeholder management. Measure proficiency, behavior change, adoption, and business impact while partnering with Product, technical experts, leadership, and Commercial Enablement.

Own and optimize enterprise cloud infrastructure across AWS and Azure, including availability, performance, networking, and security. Lead Terraform infrastructure-as-code practices and complex cross-functional cloud initiatives from planning through delivery. Partner with Security on threat detection, segmentation, incident response, and cloud security improvements. Identify and resolve infrastructure risks, mentor colleagues, and provide technical guidance. Scripting with Python, Bash, or PowerShell supports infrastructure and operational automation.