Teams at Coveo

Lead customer-facing business value assessments for commerce customers, analyze business performance, build financial models and business cases, demonstrate solution impact, and provide strategic guidance supporting sales and customer growth. Collaborate with sales, marketing, product, technical success, and customer success teams. Develop thought leadership, training, tools, and documentation while advising on digital commerce, enterprise search, personalization, and generative AI trends.

Build prototypes and technical proofs that transform complex customer requirements into validated, scalable solutions. Refine use cases, translate business and architectural needs into testable implementations, experiment to assess feasibility and performance, and rapidly iterate toward production readiness. Collaborate with technical engagement and success teams, while creating reusable solution patterns and sharing insights that influence product evolution.

Own the enablement strategy and roadmap for a Technical Success organization. Build onboarding, learning journeys, competency models, certifications, labs, and assessments that strengthen technical customer success capabilities. Translate enterprise software architecture, integrations, APIs, and best practices into practical training. Develop customer-facing skills such as discovery, executive communication, consultative conversations, and stakeholder management. Measure proficiency, behavior change, adoption, and business impact while partnering with Product, technical experts, leadership, and Commercial Enablement.