Teams at Coupa

Lead design, automation, and maintenance of cloud-based database infrastructure (primarily SQL Server and MySQL). Improve reliability with monitoring, HA/DR, automation, troubleshooting, on-call support, and mentoring of junior engineers while collaborating across teams.

The Customer Success Director leads financial services customers, driving strategic value through deep engagement, operational excellence, and customer-centric innovation. They collaborate with C-suite stakeholders to shape success plans and oversee high-impact initiatives to enhance customer outcomes, retention, and satisfaction.