Teams at Cogeco Inc.

Provide phone/chat/email technical support to oxio customers: diagnose, troubleshoot, and resolve networking and service issues within SLAs; document interactions; participate in incident and problem management; support continuous improvement and collaborate cross-functionally. Shift work and work-from-home across Canada.

Deliver BI analytics and self-service data products for telecom metrics. Build optimized BigQuery models, Tableau dashboards, and integrate LLM/agentic AI tools to enable autonomous data queries and executive insights while collaborating in agile squads.

Handle inbound/outbound calls to retain and upsell Cogeco customers. Resolve billing and service issues, negotiate to prevent disconnections, meet KPIs, troubleshoot escalations, and process orders while promoting products and competitor intelligence.