Teams at Cogeco Inc.

Manage the enterprise privacy program across Canadian and U.S. operations. Responsibilities include operationalizing privacy compliance, conducting privacy impact assessments, coordinating incident and breach response, managing data subject rights, evaluating vendor privacy risks, reviewing data processing agreements, delivering privacy training, and developing program performance measures. The role requires expertise in North American privacy legislation, risk management, data governance, and bilingual English-French communication.

Supervises Office of the President and social media contact centre agents, providing coaching, performance management, escalation handling, quality audits, reporting, and customer service oversight. The role manages service standards, sales and retention goals, employee development, process improvements, customer and agent escalations, and rotating 24/7 coverage. It also requires collaboration across departments, change leadership, policy enforcement, and health and safety compliance.

Configure, maintain, and optimize Workday Talent Management and Compensation modules. Build business processes, reports, calculated fields, dashboards, and talent frameworks; troubleshoot issues; support performance and compensation cycles; assess releases; and partner with HR, IT, and stakeholders on scalable solutions, process optimization, automation, AI capabilities, governance, and data integrity.