Teams at Cogeco Inc.

Handle inbound/outbound customer interactions to retain and grow accounts through negotiation and upsell. Resolve billing and technical inquiries, process account changes, complete D2D fulfillment, troubleshoot escalations, document transactions, meet KPIs, and participate in training and cross-training.

The Business Solution Architect supports enterprise architecture, providing technical direction and architecture strategy across the organization, focusing on integrating telecommunications systems and aligning technology with business requirements.

Lead the development and execution of integrated Marcom campaigns, influencing brand strategies and managing cross-functional teams to achieve KPIs while ensuring customer engagement and communication consistency across channels.