Jobs at Cogeco Inc.

Design, develop, and deploy machine learning models and analytics to improve customer acquisition, retention, and marketing. Perform EDA, feature engineering, model development, deployment, and monitoring. Collaborate with cross-functional teams, communicate findings, and build scalable, interpretable data products, including agentic AI solutions.

The Talent Acquisition Manager leads recruitment strategy, manages a team, oversees full-cycle recruitment, and integrates AI technologies to enhance recruitment practices across Canada and the U.S.

The Specialist in Wireless Device Certification will conduct tests on mobile devices to ensure compatibility with the Cogeco network, develop test plans, analyze device logs, and work collaboratively with the quality assurance team to track anomalies and resolve issues.

The Lead, Media Performance will oversee media strategy and operations, manage full-funnel performance media campaigns, collaborate with internal teams, and drive data-led insights to optimize media spend.

The Product Owner will manage the customer onboarding process, drive digital adoption strategies, and enhance billing solutions while collaborating with cross-functional teams.

The Specialist, Provisioning is responsible for managing and maintaining provisioning systems, CPE activation, and providing on call support. The role involves ensuring system reliability, project planning, troubleshooting, and collaborating with regional teams and vendors.

The Data Engineering Specialist develops and maintains cloud data integration processes, supports data governance, and collaborates with teams to optimize data usage.

Handle inbound/outbound customer interactions to retain and grow accounts through negotiation and upsell. Resolve billing and technical inquiries, process account changes, complete D2D fulfillment, troubleshoot escalations, document transactions, meet KPIs, and participate in training and cross-training.