Cogeco Inc.
Jobs at Cogeco Inc.
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Handle inbound/outbound customer interactions to retain and grow accounts through negotiation and upsell. Resolve billing and technical inquiries, process account changes, complete D2D fulfillment, troubleshoot escalations, document transactions, meet KPIs, and participate in training and cross-training.
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The Business Solution Architect supports enterprise architecture, providing technical direction and architecture strategy across the organization, focusing on integrating telecommunications systems and aligning technology with business requirements.
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Lead the development and execution of integrated Marcom campaigns, influencing brand strategies and managing cross-functional teams to achieve KPIs while ensuring customer engagement and communication consistency across channels.
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The Financial Analyst will own financial modeling, track performance, identify revenue streams, and collaborate with teams to facilitate business transformation.
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The Product Owner will manage the customer onboarding process, drive digital adoption strategies, and enhance billing solutions while collaborating with cross-functional teams.
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The Specialist in Wireless Device Certification will conduct tests on mobile devices to ensure compatibility with the Cogeco network, develop test plans, analyze device logs, and work collaboratively with the quality assurance team to track anomalies and resolve issues.
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The Specialist, Provisioning is responsible for managing and maintaining provisioning systems, CPE activation, and providing on call support. The role involves ensuring system reliability, project planning, troubleshooting, and collaborating with regional teams and vendors.
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The Lead, Media Performance will oversee media strategy and operations, manage full-funnel performance media campaigns, collaborate with internal teams, and drive data-led insights to optimize media spend.
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The Analyst FP&A will support budgeting and forecasting processes, conduct variance analysis, develop financial models, and collaborate with cross-functional teams while leveraging AI for financial automation.
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The Retention Specialist provides customer service focusing on loyalty and value-based relationships, handling inquiries about downgrades or disconnections, maximizing retention and sales opportunities, and resolving customer issues with expertise and empathy.
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The Data Engineering Specialist develops and maintains cloud data integration processes, supports data governance, and collaborates with teams to optimize data usage.
