Jobs at Cogeco Inc.

Handles inbound and outbound customer interactions to retain and grow the existing customer base. Resolves billing, account, service, and fulfillment issues; negotiates downgrade or disconnection requests; promotes upsells and retention offers; processes orders and account changes; troubleshoots escalated concerns; monitors competitor offers; and meets quality, sales, and KPI targets.

Leads and develops a data engineering chapter while remaining hands-on in an agile squad. Responsibilities include coaching engineers, defining future capabilities, designing scalable data pipelines and infrastructure, establishing engineering standards, partnering with data architecture and analytics teams, improving data quality and governance, and supporting workforce planning and recruitment.

Handles inbound and outbound customer contacts involving service downgrades, disconnections, billing, technical issues, and retention. Uses negotiation, sales, troubleshooting, and customized solutions to retain customers, resolve concerns, upsell products, and meet quality and KPI targets. Reviews competitor offers, processes orders, and supports escalated inquiries while delivering professional customer service in a rotating-shift call center environment.

Handles inbound and outbound customer contacts from customers considering service downgrades or cancellations. Uses negotiation, retention, sales, troubleshooting, and customer service skills to resolve issues, promote Cogeco products, process orders, and meet quality and KPI targets. Responsibilities also include billing support, competitor research, escalated inquiry resolution, upselling, and working flexible rotating shifts in a 24/7 environment.

Manage financial tracking, CAPEX/OPEX allocation, forecasting, accruals, cloud cost management, and procurement workflows for IT and Engineering initiatives. Administer ERP purchasing processes, resolve three-way matching issues, monitor purchase order burn rates, and partner with Finance, Engineering, IT, and vendors. Maintain capitalization compliance, track assets and project milestones, reconcile labor allocations, and develop financial models and dashboards for leadership.

The Video Product Owner leads the video product strategy and content lifecycle management, focusing on market alignment and operational efficiency while enhancing customer experience.