Cogeco Inc.
Jobs at Cogeco Inc.
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Handle inbound/outbound calls to retain and upsell Cogeco customers. Resolve billing and service issues, negotiate to prevent disconnections, meet KPIs, troubleshoot escalations, and process orders while promoting products and competitor intelligence.
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Manage intraday contact center queue operations across voice, chat, and email. Monitor real-time metrics (service level, AHT, occupancy), update schedules, reforecast staffing, approve offline activities, run reports, support BI queries, and coordinate with operations for business continuity and staffing recommendations.
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Handle inbound/outbound customer calls to prevent service downgrades or disconnections through negotiation, upselling, troubleshooting billing and service issues, meeting KPIs, and processing orders while maintaining quality customer service.
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The Video Product Owner leads the video product strategy and content lifecycle management, focusing on market alignment and operational efficiency while enhancing customer experience.
