Jobs at Cogeco Inc.

Manage the enterprise privacy program across Canadian and U.S. operations. Responsibilities include operationalizing privacy compliance, conducting privacy impact assessments, coordinating incident and breach response, managing data subject rights, evaluating vendor privacy risks, reviewing data processing agreements, delivering privacy training, and developing program performance measures. The role requires expertise in North American privacy legislation, risk management, data governance, and bilingual English-French communication.

Supervises Office of the President and social media contact centre agents, providing coaching, performance management, escalation handling, quality audits, reporting, and customer service oversight. The role manages service standards, sales and retention goals, employee development, process improvements, customer and agent escalations, and rotating 24/7 coverage. It also requires collaboration across departments, change leadership, policy enforcement, and health and safety compliance.

Configure, maintain, and optimize Workday Talent Management and Compensation modules. Build business processes, reports, calculated fields, dashboards, and talent frameworks; troubleshoot issues; support performance and compensation cycles; assess releases; and partner with HR, IT, and stakeholders on scalable solutions, process optimization, automation, AI capabilities, governance, and data integrity.

Administers and supports Windows servers, virtualization, VDI, storage, backups, monitoring, and cloud infrastructure across on-premises and cloud environments. Responsibilities include troubleshooting, automation, capacity planning, patching, security hardening, disaster recovery, incident management, and 24/7 on-call support. The role also provides infrastructure assistance to operations and application development teams while maintaining high availability and service-level agreements.

Support the Disaster Recovery Program Manager by maintaining disaster recovery and business continuity processes, documentation, testing, automation initiatives, and data repositories. Coordinate cross-functional recovery tests, track results, update plans, communicate requirements to IT teams, and use project management tools to monitor activities. The role requires strong technical aptitude, attention to detail, and 3–5 years of technical operations experience.

Leads enterprise communications across North America, advising the CEO and executive team while directing corporate PR, media relations, public affairs, internal communications, crisis response, and executive thought leadership. Owns the corporate narrative and reputation strategy, develops frontline engagement initiatives, manages a seven-person communications team, and modernizes the Communications Center of Excellence through AI, automation, analytics, and process improvement.

Own the broadband and internet product strategy, roadmap, backlog, and full lifecycle for Cogeco and Breezeline. Lead innovation across FTTH, DOCSIS, Smart Wi-Fi, CPE hardware, and home networking services. Translate business objectives into product requirements, optimize self-installation and provisioning, track performance metrics, and coordinate Engineering, IT, Operations, Marketing, Sales, Customer Operations, and vendors to deliver growth, efficiency, and customer experience improvements.

Handles inbound and outbound sales calls, promotes and upsells telecom products and services, processes orders, resolves billing and service issues, and retains at-risk customers. The role requires meeting sales and quality targets, conducting outbound prospecting, troubleshooting customer concerns, accurately updating customer records, and providing customized solutions. It is a province-wide remote or hybrid position with rotating shifts, including evenings, weekends, and holidays.

Manage inbound and outbound customer contacts involving service downgrades or cancellations. Resolve billing, technical, and service issues while using negotiation, retention, and sales techniques to preserve accounts and identify upsell opportunities. Provide customized solutions, meet quality and KPI targets, process orders, research competitor offers, troubleshoot systems, and promote Cogeco products. The role requires rotating shifts in a 24/7 call center environment and is hybrid in Burlington, Ontario.

Manages, monitors, configures, and supports enterprise CPE activation and provisioning systems for broadband services. Responsibilities include DOCSIS, HSD, PON, IP assignment, DHCP/TFTP, Cisco provisioning platforms, system troubleshooting, application administration, service changes, project planning, documentation, vendor coordination, and on-call support. The role also participates in testing new products, maintenance activities, and future technology planning.

Provides high-level administrative support to the COO by managing calendars, correspondence, priorities, meetings, events, travel, expenses, invoices, executive communications, and leadership materials. Serves as a liaison with internal and external stakeholders, coordinates cross-departmental activities, maintains records, supports compliance, and handles sensitive information with discretion. The role is hybrid in Burlington, Ontario, requiring at least two office days weekly and availability for special events.

Leads and develops a data engineering chapter while remaining hands-on in an agile squad. Responsibilities include coaching engineers, defining future capabilities, designing scalable data pipelines and infrastructure, establishing engineering standards, partnering with data architecture and analytics teams, improving data quality and governance, and supporting workforce planning and recruitment.

Handles inbound and outbound customer contacts involving service downgrades, disconnections, billing, technical issues, and retention. Uses negotiation, sales, troubleshooting, and customized solutions to retain customers, resolve concerns, upsell products, and meet quality and KPI targets. Reviews competitor offers, processes orders, and supports escalated inquiries while delivering professional customer service in a rotating-shift call center environment.