Teams at CNX

Lead and deliver HR programs including employee relations, compensation, performance and talent management. Serve as trusted advisor to managers, lead investigations, drive HR metrics/analytics, deliver training, and implement HR process improvements. Support culture, guide HR team, and ensure compliance with Canadian employment laws.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Supports program operations through bilingual English/French dealer assistance, claims processing, quality checks, escalations, reporting, and process documentation. Maintains approval workflows, researches inquiries, supports outbound campaigns, resolves issues, and recommends operational improvements. Uses advanced Excel and Power Query to analyze data, automate reports, track performance metrics, validate information, and ensure accuracy. Works independently, manages multiple deadlines, protects confidential information, and adapts to changing business priorities.