Teams at Cloudbeds

Build and operate production AI platform services and customer-facing features primarily in Python. Develop agent runtimes, workflow orchestration, tool execution, evaluation, tracing, and observability systems. Integrate LLM workflows with distributed services and polyglot PHP and Java systems while optimizing reliability, latency, scalability, cost, and model quality. Provide technical leadership, architecture guidance, code reviews, mentorship, and cross-functional collaboration.

Lead end-to-end onboarding projects for mid-market hospitality SaaS customers, from sales handoff through go-live, adoption, and transition to Account Management. Define timelines and deliverables, coordinate cross-functional teams, lead customer meetings, manage risks and escalations, and monitor adoption and onboarding success metrics. The role requires hospitality expertise, project management experience, multilingual communication in English, Portuguese, and Spanish, and strong customer relationship skills.

Leads North American mid-market customer onboarding for a hospitality software platform, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, PMS implementation guidance, performance tracking, cross-functional coordination, partner management, and improving time-to-live, deployment quality, customer satisfaction, and early retention.