Teams at Citylitics

Lead and scale a high-performance commercial organization to hit net-new ARR, renewal, expansion, and NRR targets. Build repeatable sales processes, hire and coach AEs/BDRs, refine GTM messaging, enforce pipeline and forecasting discipline, and align Sales with Marketing, Product, and Delivery to win complex, multi-stakeholder infrastructure deals.

Manage and improve marketing and CRM data quality, build and maintain audience segmentation, execute email campaigns/newsletters, and enable clean demand-gen to BDR handoffs. Troubleshoot HubSpot workflows, support marketing systems and automation, and operationalize AI-agent workflows for data enrichment, QA, and campaign readiness. Partner with Demand Gen and BDR teams to ensure campaign lists, routing, and reporting support targeted outreach and follow-up.

Lead customer journey from pre-sales through onboarding, implementation, and sustained adoption. Build scalable enablement and implementation processes, manage WAU/adoption targets, design engagement programs, and partner with Sales and Finance on packaging and delivery. Hire and coach a high-performing team, own resource planning and service delivery, and remain hands-on in complex implementations and executive customer conversations.