Teams at Chrysalis

Own client onboarding and adoption from kickoff through go-live. Lead onboarding plans, readiness checkpoints, training, setup validation, stakeholder communication, risk identification, and post-launch handoffs. Monitor early usage, create enablement plans, maintain Salesforce records, and improve playbooks, checklists, and training materials. Collaborate with Implementation, Product, Support, and Account Management teams to deliver consistent launches and strong client outcomes.

Owns a major national wireless carrier account and its dealer network, serving as the executive-level relationship lead. Responsibilities include revenue growth, expansion, renewals, pricing and contract negotiations, platform and payments adoption, account reviews, dealer migrations, and issue resolution. The role coordinates internal product, delivery, support, and professional services teams while managing strategic relationships across corporate and independent dealer channels.

Design, build, and optimize cloud-native lakehouse data pipelines and curated data products using Python and SQL. Own data modeling, performance tuning, observability, governance, and reusable platform patterns to support analytics, embedded reporting, operational workflows, and AI/ML datasets. Mentor engineers, lead reviews, and improve platform reliability, cost efficiency, and data quality.