What's the Company Culture Like at Chewy?

Teams at Chewy collaborate through cross-functional partnership, customer-focused problem solving, operational coordination, and open communication across ecommerce, healthcare, pharmacy, technology, and fulfillment organizations. The company emphasizes teamwork and shared ownership to support large-scale customer experiences and operational execution. 

• Cross-functional teamwork: Employees frequently work across engineering, product, operations, customer service, pharmacy, veterinary care, and fulfillment teams to improve customer experience, logistics, automation, and healthcare services. Large initiatives often involve close coordination between business, technology, and operational functions.
• Collaborative and accessible culture: Employees commonly describe coworkers and managers as approachable, supportive, and willing to help across teams. Employees frequently reference strong partnerships, accessible leadership, and collaborative project environments.
• Fast-moving operational coordination: Because Chewy operates large-scale ecommerce and fulfillment networks, collaboration is often highly execution-focused and data-driven. Teams coordinate closely around customer service, logistics, fulfillment operations, automation systems, and healthcare delivery to support millions of customers.
• Hybrid and distributed collaboration: Corporate employees often work in hybrid environments across offices including Boston, Plantation, Bellevue, Minneapolis, and Dallas. Teams rely on digital collaboration tools, regular cross-functional meetings, and shared planning processes to stay aligned across locations and departments.
• Connection through employee programs: Collaboration extends beyond day-to-day work through Employee Resource Groups, mentorship opportunities, volunteer initiatives, team events, and wellbeing programs. These initiatives help employees build relationships and community across functions and locations.
• External signals: Employees frequently cite supportive teammates, strong collaboration, and customer-focused teamwork as positive aspects of the workplace culture. Comparably reports 70% positive employee reviews, while external reviews commonly highlight coworkers and team culture as strengths. (Comparably; Glassdoor) 

At Chewy, employee recognition is tied to performance, customer impact, teamwork, leadership opportunities, and career growth. The company combines formal advancement opportunities with a culture that encourages ownership, collaboration, and contributions to customer experience and operational success. 

• Recognition through career growth: Employees frequently describe recognition through expanded responsibilities, internal mobility, promotions, and opportunities to move into larger leadership or cross-functional roles. Employees often mention professional growth and the ability to take on meaningful ownership early.
• Recognition for customer impact: Chewy’s culture strongly emphasizes customer obsession and operational execution. Employees contributing to customer experience improvements, fulfillment performance, healthcare services, automation, and technology innovation are often recognized for driving measurable business and customer outcomes.
• Leadership visibility and support: Employees commonly describe managers and leaders as accessible and supportive. Recognition frequently comes through direct feedback, mentorship, leadership visibility, and collaborative team environments where contributions are acknowledged across functions.
• Recognition through innovation and ownership: Employees working on automation, robotics, AI, pharmacy, and ecommerce initiatives have opportunities to contribute to highly visible projects supporting millions of customers and large-scale operational systems. The company encourages employees to take initiative and solve problems at scale.
• Community and culture recognition: Employees also contribute through Employee Resource Groups, volunteer initiatives, mentorship programs, and wellbeing-focused programs. These efforts help reinforce connection, collaboration, and broader participation in company culture beyond day-to-day responsibilities.
• External signals: Comparably reports that 70% of employee reviews are positive. Employees frequently cite supportive coworkers, growth opportunities, and meaningful work as reasons they feel valued at the company. (Comparably; Glassdoor)