Teams at CHEP

Manages strategic relationships with major national retail customers, driving revenue, profitability, customer satisfaction, and supply chain value. Develops multi-year account strategies, collaborative business plans, contracts, and commercial solutions while influencing executive stakeholders. Oversees account pipelines, forecasts, KPIs, customer feedback, and risk mitigation. Coordinates cross-functional teams across operations, finance, logistics, and customer service, serving as an escalation point and trusted advisor. The role is fully remote and requires extensive sales and account management experience.

Manages customer inquiries, service issues, billing discrepancies, orders, and fulfillment risks for approximately 4,500 accounts. Partners with Operations, Logistics, Finance, Sales, carriers, and other internal teams to resolve problems, maintain accurate ERP and CRM data, monitor account performance, and improve processes. Supports customer engagement, team coaching, inventory and logistics planning, and revenue growth while maintaining strong customer satisfaction.

Manage a customer portfolio through inbound support, account health monitoring, KPI reporting, reconciliations, billing resolution, and proactive relationship management. Analyze operational and financial data, resolve root causes, improve customer satisfaction, identify revenue opportunities, promote products and self-service tools, and collaborate with Sales, Finance, IT, Supply Chain, Logistics, and Operations. The role also supports payment collection, pallet discrepancy resolution, process improvement, and health and safety initiatives.