Teams at CHEP

Manages customer inquiries, service issues, billing discrepancies, orders, and fulfillment risks for approximately 4,500 accounts. Partners with Operations, Logistics, Finance, Sales, carriers, and other internal teams to resolve problems, maintain accurate ERP and CRM data, monitor account performance, and improve processes. Supports customer engagement, team coaching, inventory and logistics planning, and revenue growth while maintaining strong customer satisfaction.

Manage a customer portfolio through inbound support, account health monitoring, KPI reporting, reconciliations, billing resolution, and proactive relationship management. Analyze operational and financial data, resolve root causes, improve customer satisfaction, identify revenue opportunities, promote products and self-service tools, and collaborate with Sales, Finance, IT, Supply Chain, Logistics, and Operations. The role also supports payment collection, pallet discrepancy resolution, process improvement, and health and safety initiatives.

Manages and grows a strategic customer portfolio across commercial manufacturing and retail accounts. Responsibilities include developing account strategies, negotiating contracts, expanding revenue, conducting business reviews, analyzing customer and account data, improving satisfaction, identifying new business, supporting sustainability initiatives, and protecting company assets. The role requires extensive customer engagement within an assigned territory and collaboration across a matrix organization.