Teams at Centene Corporation

Supervise utilization management nursing team handling prior authorization, concurrent and retrospective reviews. Ensure compliance with regulations and quality standards, coach and evaluate staff, lead process improvements, assist hiring and training, and collaborate with senior management on UM policies and complex member care issues.

Lead enterprise social listening and monitoring, detect and assess reputational risk, produce intelligence reports and dashboards, manage social listening platforms and vendor relationships, establish monitoring frameworks and governance, train users, and support platform operations, access controls, and audit-ready processes.

Lead analysis of contact center workload to create optimized staffing and scheduling plans. Partner with stakeholders to balance business needs and employee preferences, monitor volumes and productivity, produce reports, recommend process and policy changes, mentor team members, and ensure accurate scheduling records to meet service level metrics.