Jobs at Cencora

Supports healthcare and pharmaceutical client programs by maintaining caseworker assignments, projects, protocols, databases, documentation, and client communications. Monitors quality and adherence, identifies training and process improvement needs, participates in hiring and staff training, prepares client reports, supports the program manager, and reports adverse events. Requires related post-secondary education and at least three years of healthcare, pharmaceutical, biotechnology, or similar industry experience.

Leads centralized patient support operations, including copay processing, quality control, SOP standardization, telephony performance, staffing recommendations, process improvement, and new program launches. Oversees operational changes, supports specialty services programs, collaborates with internal and external stakeholders, and manages team members. Requires strong project and operational management, change leadership, analytical skills, and knowledge of reimbursement, patient assistance, call center programs, and pharmaceutical services.