The Seasonal Associate role supports departments based on needs, focusing on communication, project management, and customer service. Initially for future openings, skills in problem-solving and organization are essential.

Manage a team of IT Business Analysts and Integration Managers to gather and document client requirements, plan and deliver projects on time and budget, mitigate risks, communicate status to leadership, and oversee staffing, performance, and hiring for business integration initiatives in pharmaceutical services.

The role involves strategic leadership in workforce planning, client management, and operational excellence to enhance service delivery in the healthcare sector.

Responsible for collecting and confirming business requirements, overseeing project activities, collaborating with stakeholders, and assisting in system development lifecycle tasks.

Provide 1st/2nd level application support and incident/problem management (ITIL). Lead investigations, implement workarounds, manage change/releases, deploy patches, define roadmaps, perform integration testing, and document processes for ERP/CRM/healthcare systems.

Manage assigned cases and projects including patient telephone support, case-management protocols, clinical monitoring, data collection, adverse event reporting, and documentation. Participate in training, feedback, and occasional market research; support program-specific databases and ensure protocol compliance.