Teams at Caylent

Partner with sales and enterprise clients to design and architect Amazon Connect-based contact center and CX solutions. Lead pre-sales workshops, author proposals/SOWs, build proofs-of-concept, integrate AI/ML (Amazon Lex, Bedrock), ensure compliance and security for regulated industries, and evangelize Amazon Connect capabilities through thought leadership.

The Senior Forward Deployed Engineer manages client relationships, architecting, building, and closing deals while ensuring autonomous delivery of AI solutions. Responsibilities include discovery, architecture reviews, and capability transfer to clients, requiring significant engineering and client-facing experience.

The Director of Cloud Native Applications leads the application development, AI, and ML practice by guiding project delivery, managing teams, and ensuring technical excellence in AWS environments.