Cash App
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The Knowledge Management Lead will develop and implement knowledge management strategies to enhance customer support and achieve operational excellence. Responsibilities include leading a team, designing and managing Knowledge Management Systems, applying KCS methodologies, and overseeing cross-functional projects while tracking metrics for effectiveness.
Manage a team of Business Intelligence Engineers, develop self-service tools, ensure operational excellence, oversee projects, drive the vision for Business Intelligence Engineering, and foster a culture of innovation while collaborating with various stakeholders.
As a Software Engineer on the Trust team at Cash App, your primary responsibilities include designing, building, and operating APIs and services for authentication and authorization. You will evolve the architecture to accommodate growth, mentor colleagues, and collaborate with product management to develop impactful user experiences.
