Teams at Canadian Mental Health Association Durham

Leads end-to-end implementation of technology systems and automated workflows across departments. Responsibilities include requirements gathering, process mapping, system configuration, testing, data migration, documentation, training, change management, vendor coordination, troubleshooting, and post-launch optimization. Key initiatives include volunteer process automation using Power Automate, learning management system implementation, and employee management system deployment. The role also supports user adoption, system maintenance, quality improvement, and client safety practices.