Teams at BusPlanner

The Hardware Operations Specialist manages hardware customer engagements from order through deployment, ensures vendor accountability, and coordinates customer training. They maintain operational oversight and reporting for ongoing hardware projects and serve as the primary internal hardware expert.

Provide technical and product support to K-12 transportation clients: troubleshoot data/import/export and performance issues, manage Windows cloud-hosted environments, use SQL Server to resolve issues, produce documentation, and participate in a rotating 7am–7pm ET support schedule with occasional after-hours.

Serve as primary post-sale contact for Canadian school boards to drive onboarding, adoption, renewals, and expansion of BusPlanner's transportation SaaS. Conduct health checks, account reviews, coordinate with Support to resolve issues, manage pipeline and ARR growth, represent BusPlanner at conferences, and maintain accurate account records.