Teams at BusPlanner

The Hardware Operations Specialist manages hardware customer engagements from order through deployment, ensures vendor accountability, and coordinates customer training. They maintain operational oversight and reporting for ongoing hardware projects and serve as the primary internal hardware expert.

Lead end-to-end client onboarding projects, manage timelines and cross-functional coordination, execute data migrations using Excel and AI tools, deliver product training (online and in-person), and guide clients through change management to ensure successful go-lives.

Provide technical and product support to K-12 transportation clients: troubleshoot data/import/export and performance issues, manage Windows cloud-hosted environments, use SQL Server to resolve issues, produce documentation, and participate in a rotating 7am–7pm ET support schedule with occasional after-hours.