Teams at Broadridge

Administer Progress OpenEdge databases in UNIX/Linux environments, including installation, configuration, maintenance, patching, backups, upgrades, performance tuning, disaster recovery, and troubleshooting. Develop shell, Perl, or Python automation scripts, monitoring dashboards, alerts, and recovery procedures. Support incident resolution, collaborate with development teams, conduct failover testing, document processes, and provide incident updates for audits and postmortems.

Manage relationships with large financial services clients, serving as their primary contact for inquiries, service issues, implementations, product adoption, and ongoing improvements. Coordinate across internal teams, conduct business reviews, report service levels, analyze product usage, support retention and expansion, and provide demonstrations. Requires bilingual French-English communication, financial services technology knowledge, Canadian taxation understanding, and after-hours on-call availability.

Leads global technology teams in modernizing customer communications platforms through cloud technologies, Kafka-based event-driven architectures, composable systems, and legacy migrations. Develops technology roadmaps, partners with clients and business stakeholders, oversees delivery and onboarding, and drives resilient, automated, high-volume transaction platforms. Provides technical and organizational leadership while promoting engineering excellence, system reliability, continuous improvement, and team development.