Jobs at Braze

Lead design and delivery of enterprise automation, integrations, and AI-driven workflows. Architect scalable integrations across SaaS platforms, build conversational self-service and agentic experiences, enable AI/LLM-based automation, and partner with security, infrastructure, and product teams to ensure resilient, maintainable enterprise platform solutions.

Lead architecture and implementation of high-scale backend and full-stack systems powering core data objects. Improve performance, cost, reliability, mentor engineers, collaborate cross-functionally, innovate with new technologies (including AI-assisted tooling), and maintain operational practices such as alerts and on-call playbooks.

Lead full-stack engineering initiatives for Braze’s AI Decisioning products, building polished interfaces, data models, APIs, background jobs, and services connected to machine-learning pipelines. Shape web application architecture, influence product strategy, mentor engineers, drive technical consensus, and support teams delivering AI solutions. The role emphasizes scalable, maintainable software, excellent user experiences, testing discipline, and agentic AI-assisted development.

As an Engineering Manager for the Email team, you'll lead development, manage infrastructure for personalized emails, and oversee architectural decisions. You'll also recruit and mentor engineers while collaborating with product and design teams to enhance features and scale operations.

Join the Cloud Data Ingestion & Transformation team to design, build, and operate scalable data ingestion and transformation systems. Own end-to-end features (primarily back-end with front-end delivery), process very high data volumes, drive architectural decisions, and improve platform reliability and customer data integrations.

Serve as a senior pre-sales trusted advisor for the Media, Entertainment, Gaming & Sports segment across the Americas. Demonstrate Braze product and AI capabilities, craft technical solutions, support sales cycles, collaborate with sales/marketing/security/product teams, mentor junior Solutions Consultants, and travel up to 50%. Based in Toronto.

Own technical relationships for a portfolio of enterprise accounts, driving value, adoption, retention, and technical strategy for the Braze platform. Provide technical advisory, enablement, discovery, implementation support, documentation, architectural guidance, and coordinate cross-functional teams to deliver outcomes and support renewals and upsells.

Lead and grow a BSA and TPM team to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection, platform implementations, lifecycle governance, AI adoption, integrations, data alignment, and cross-functional stakeholder engagement to drive operational efficiency and CX outcomes.

Lead architecture, governance, roadmap, and support for GTM/CX applications and Salesforce. Design and deliver integrations, own Tray.io middleware, ensure data integrity and SOX/ITGC compliance, drive change management, and provide escalation support for application issues.

Protect enterprise users, assets, and locations by investigating threats and malware, implementing DLP and SIEM detections, securing SaaS and endpoints, hardening configurations, driving vulnerability remediation, automating alerts and reporting, participating in on-call incident response, and mentoring junior engineers.