Teams at Boldr (boldrimpact.com)

As a Quality Assurance Specialist, you will assess quality of work and client compliance, audit team performance, provide feedback, and ensure adherence to processes to enhance service delivery.

Manage strategic client accounts to drive renewals, expansion, adoption and customer satisfaction. Onboard clients, maintain health metrics, build executive relationships, identify growth opportunities, document activity in HubSpot, and collaborate cross-functionally to improve client journeys and revenue.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.