Teams at Boldr (boldrimpact.com)

Manage workforce planning, scheduling, and real-time monitoring for multi-channel contact center programs. Build forecasts, staffing models, and dashboards; monitor SLAs/KPIs; perform root-cause analysis; recommend staffing and process improvements; coordinate with operations and client teams and support client-facing reviews.

Manage strategic client accounts to drive renewals, expansion, adoption and customer satisfaction. Onboard clients, maintain health metrics, build executive relationships, identify growth opportunities, document activity in HubSpot, and collaborate cross-functionally to improve client journeys and revenue.

As a Quality Assurance Specialist, you will assess quality of work and client compliance, audit team performance, provide feedback, and ensure adherence to processes to enhance service delivery.