Jobs at Boldr (boldrimpact.com)

Provide advanced technical support to developers using an AI model platform. Troubleshoot API, SDK, billing, authentication, and web application issues through chat and email; investigate usage and credit data with SQL; document solutions; maintain knowledge bases and SOPs; identify recurring issues; and collaborate with engineering and product teams on escalations and bug reports.

Serves as the primary contact for travel customers across phone, chat, email, and social channels. Handles pre- and post-booking questions, converts inquiries into bookings, supports local hosts, resolves platform and booking issues, meets response-time SLAs, documents and escalates problems, and shares customer insights. The role requires strong communication, multitasking, travel or hospitality experience, sales KPI achievement, and customer-focused problem solving in a fast-paced environment.

Manages commercial credit risk across the invoice-to-cash cycle by assessing customer creditworthiness, recommending limits and payment terms, reviewing fraud and order holds, monitoring portfolio exposure, and documenting decisions for audit and ASC 606 compliance. Partners with Sales, Collections, Deal Desk, Accounting, and Legal while improving credit policies, procedures, reporting, and tooling.

Owns the accounts receivable JIRA queue from triage through resolution, performs account and payment reconciliations across Stripe, billing systems, and the general ledger, and supports cash application. The role investigates billing issues, coordinates with internal teams, prepares customer-ready findings, handles limited customer contact, and identifies recurring process problems. It requires onsite work, schedule flexibility, and strong analytical, communication, and prioritization skills.

Manages end-to-end accounts receivable, including collections, customer billing inquiries, cash application, payment reconciliation, disputes, credit memos, refunds, aging reports, cash forecasting, and month-end close support. The role investigates discrepancies, maintains customer and ERP records, prepares reporting, and contributes to process automation and improvements while handling high transaction volumes.

Processes customer payments and applies cash to invoices across multiple channels. Resolves payment discrepancies, disputes, overpayments, refunds, and unapplied cash while maintaining accurate ERP records. Prepares cash application and exception reports, analyzes payment trends, supports forecasting, and improves processes through automation and system optimization. The role also serves as an ERP cash application power user and supports training and month-end close activities.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.