Jobs at Axonify

Lead and grow a full‑stack People team to design and execute people strategy across talent acquisition, total rewards, HR operations, learning & development, and employee experience. Partner with executives to build scalable programs, ensure compliance, use people analytics to inform decisions, and champion an inclusive, high‑performance hybrid culture.

Owner of the customer feedback lifecycle and win/loss program. Conducts interviews, surveys, and focus groups; aggregates UserVoice and Gong feedback; analyzes qualitative and quantitative data; produces reports for Product, Marketing, Sales and Leadership; informs roadmap, messaging, competitive strategy, and enablement; maintains feedback and win/loss repositories and facilitates cross-functional review sessions.

Partner with customers to scope and deliver custom data requests, conduct Business Value Analyses, lead API integrations, build internal data tools and automations, produce executive-ready insights, and mentor analysts while collaborating cross-functionally to scale data solutions.

Operate, maintain, and improve identity, MDM, and SaaS platforms; troubleshoot macOS/Windows devices and networking; automate workflows (Zapier/scripting); use AI tools to boost efficiency; support onboarding/offboarding; document systems; collaborate with IT leadership on initiatives and continuous improvement.

Build and maintain full-stack features spanning frontend UIs and backend services. Design, develop, test, deploy, and support code; participate in architecture discussions, code reviews, and collaborate with Product and QA. Use AI-assisted coding tools, identify technical debt, and contribute to scalable, reliable solutions.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.