Jobs at Aviva plc

Leads complex IT programs from initiation through delivery, managing scope, schedules, budgets exceeding $10 million, risks, governance, quality, and financial controls. Coordinates internal teams, vendors, executives, and onshore/offshore partners while balancing Agile delivery with governance requirements. Oversees multiple projects, drives stakeholder alignment, resolves issues, manages change, and ensures successful outcomes within budget and established standards. Insurance and transformational program experience is preferred, with Guidewire and cloud technology experience considered an asset.

Leads Aviva Canada’s enterprise risk management function, overseeing risk strategy, governance, risk appetite, insurance and financial risk, capital, models, analytics, and independent challenge. Advises executives, the Board, regulators, and business leaders on strategic decisions, emerging risks, and regulatory obligations. Oversees risk partnering and quantitative risk teams, strengthens risk culture, and ensures effective mitigation, reporting, model validation, and organizational resilience.

Provides customer-focused claims support through phone inquiries, triage, claim setup, assessment, assignment, referral monitoring, documentation, and administrative assistance. Supports Claims Specialists with investigations and escalations, communicates with customers and stakeholders, ensures privacy and regulatory compliance, manages risk, and contributes to process improvements. The role requires accurate system work, sound judgment, strong organization, adaptability, and consistent achievement of service, quality, productivity, and customer experience standards.

Provides cybersecurity advisory and consulting services to business and IT teams. Conducts project security assessments, reviews architecture, identifies and communicates cyber risks, develops assessment reports, tracks remediation, supports information security risk management, and promotes compliance with security standards and regulatory requirements. Builds relationships with internal and external stakeholders and advises leaders on risk-based decisions involving application security, architecture, and cloud solutions.

Supports reinsurance accounting through journal entries, reconciliations, settlements, period-end close, variance analysis, reporting, control execution, and audit support. The role interprets treaty provisions, coordinates with reinsurers and internal stakeholders, validates data across systems, and contributes to process automation, documentation, system changes, and finance transformation initiatives.

Performs financial forecasting, performance analysis, modeling, reporting, and operational metrics tracking for senior leadership. Leads monthly performance reviews, analyzes trends and variances, develops automated Excel-based reporting tools, and recommends business improvements. Partners with accounting and stakeholders across pricing, reserving, underwriting, and claims while supporting financial decision-making and ad hoc analysis.

Actuarial Pricing Manager responsible for developing and maintaining technical pricing strategies for Global Corporate and Specialty property and casualty products. The role applies actuarial analysis, builds pricing tools and infrastructure, supports multinational risk pricing, presents portfolio insights, and guides business stakeholders. It also emphasizes risk mitigation, documentation, technical pricing standards, collaboration with UK pricing teams, and clear communication of complex concepts. The position requires substantial P&C and commercial pricing experience plus ACAS or FCAS designation.

Handle sophisticated Accident Benefits claims by interpreting insurance contracts, resolving coverage issues, setting reserves, gathering investigative and medical reports, negotiating settlements, applying legislation, educating customers and providers, and ensuring claims meet service and quality standards. The role requires accident benefits claims experience, CIP licensing or progression toward it, strong communication and customer service skills, and adaptability in a fast-paced environment.

Leads Personal Insurance’s strategic change, transformation, operational effectiveness, AI enablement, workforce evolution, and organizational effectiveness agenda. Oversees change portfolios, modernization programs, process improvement, governance, business readiness, risk management, vendor investments, and adoption. Partners across technology, data science, HR, underwriting, pricing, operations, and distribution while developing leadership capability and future-ready organizational structures.

Design, build, and operationalize enterprise data solutions across AWS and Snowflake. Develop Python and DBT ETL/ELT pipelines, integrate diverse data sources, and manage Apache Airflow workflows. Contribute to data warehouses, marts, governance, catalogs, and quality initiatives while applying modern and legacy data platform expertise in an agile environment.

The Actuarial Analyst will analyze insurance claim reserve adequacy using standard actuarial methods, advanced reserving models, and machine learning. Responsibilities include supporting quarterly and year-end valuation reporting, maintaining monitoring reports, providing reserving insights into financial performance, partnering across teams, and improving processes. The role requires actuarial education, at least one year of experience, active pursuit of actuarial exams, strong analytical and communication skills, and proficiency in Excel and VBA.

Analyze claim reserve adequacy using actuarial methods and advanced machine learning models in Python. Support quarterly reserve committee and year-end valuation reporting, maintain internal and external monitoring reports, and provide financial performance insights from a reserving perspective. Partner with cross-functional teams to assess portfolio impacts and improve processes. The role requires actuarial exam progression, strong analytical and communication skills, and proficiency in Excel and VBA.

Build and support machine learning pipelines and services across cloud and on-premise environments. Deploy, monitor, optimize, version, and retrain models using MLOps practices. Collaborate with ML engineers, data scientists, and product teams while working with AWS, Snowflake, data processing tools, and Linux systems. Contribute to scalable workflows, data privacy and compliance, code reviews, and knowledge sharing.

Own and transform Aviva’s AEM website ecosystem, including Aviva.ca and Aviva Partner. Build and launch pages, components, experiments, and AI-assisted improvements directly; define product strategy and roadmap; optimize engagement, adoption, and sales impact through analytics, personalization, and experimentation. Lead complex delivery with an engineering vendor, balance stakeholder demands, and introduce AI-enabled workflows that accelerate shipping and reduce engineering dependency.

Underwrite equipment breakdown insurance by assessing machinery risks, analyzing technical specifications and maintenance records, pricing coverage, and setting policy terms. Build relationships with brokers and clients, address policy inquiries, collaborate on customized coverage solutions, monitor existing policy performance, and adjust coverage as needed. Maintain knowledge of industry trends, regulations, and compliance standards while delivering strong customer service.

Lead Aviva Canada's national Marine underwriting strategy and portfolio for mid-market to multinational risks. Oversee complex underwriting decisions, develop appetite and tools, strengthen broker relationships, collaborate with pricing, claims, reinsurance and legal, ensure governance and profitability, and mentor underwriting talent.

Lead commercial P&C pricing and predictive analytics efforts: maintain and enhance SAS-based pricing tools, collaborate with Data Science and underwriting to develop and validate models, deliver data-driven pricing recommendations, support small business pricing, mentor junior analysts, and drive process improvements and automation.

Analyze and transform claims and financial data to deliver insights, automate data-science workflows, identify opportunities to improve claims payment accuracy and reduce expense, benchmark performance, and collaborate with Claims, Actuarial, Pricing, Data Science, Underwriting and Risk to influence operational improvements.

Senior administrator and SME for Five9 CCaaS responsible for configuring, monitoring, troubleshooting, and optimizing contact center and telephony systems. Design and implement IVR, ACD, routing, campaigns, reporting, workforce optimization, integrations, and high-availability operations. Manage incidents, changes, vendors, licensing, upgrades, and on‑call support while driving improvements to customer experience and operational efficiency.

Lead regulatory compliance activities for Aviva Canada, including monitoring and testing, risk identification and remediation, governance reporting, regulatory submissions, and stakeholder collaboration to strengthen compliance frameworks across the business.