Jobs at Ashby

Lead Ashby’s Platform and Infrastructure organization, owning performance, reliability, infrastructure strategy, roadmap, incident management, vendor relationships, and team growth. Hire and manage engineers and managers, improve collaboration with Product Engineering, oversee monitoring and uptime practices, negotiate infrastructure costs, and potentially build a Developer Experience function. The role requires hands-on technical engagement, strong cross-functional communication, and leadership across teams in the Americas and Europe.

Design and implement user-facing features by combining high-quality visual design and production engineering. Improve and extend the design system, consult on bespoke designs, ship prototypes and finished features, iterate from user feedback, and collaborate closely with product and engineering teams.

Own large product areas end-to-end: research, write product specs and wireframes, design and implement full‑stack features, build reusable abstractions, collaborate with product/design/infra, and ship high-quality software at startup scale.

Design and implement user-facing features by combining strong visual design and frontend engineering. Improve and extend the design system, ship production-quality UI in TypeScript/React, collaborate with product engineers and customers, iterate quickly based on feedback, and help other engineers improve UX.

Build and own large product areas end-to-end: research, write specs, design wireframes, implement full-stack features, create reusable abstractions, collaborate across product, design, and infra, and ship high-quality software at scale.

Own full sales cycle for enterprise accounts in Eastern/Central time zones, focusing on new logo acquisition via inbound/outbound. Source pipeline, engage executives, close large (>$100K ARR) deals, coordinate with Solutions Engineering, manage a small set of expansion accounts, maintain CRM, and travel occasionally for events and on-sites.

Manage and grow multiple engineering teams (35 direct reports), hire additional engineers, coach ICs to own large projects, contribute to code and debugging, and lead department/company-wide initiatives to improve reviews, hiring, and developer experience while scaling engineering culture.

Lead product design across a large desktop SaaS surface: own ambiguous projects end-to-end, set design standards, consult with PMs/engineers, build the design system, produce Figma artifacts and spec docs, and drive usability improvements through heuristics and customer input.

Lead end-to-end product design for Ashby92s desktop SaaS: own features, consult with engineers and PMs, craft interactions and visuals, write design specs, and build/maintain the design system using heuristics and occasional user research.

Own the implementation, administration, and continuous improvement of Ashby’s Support systems. Responsibilities include configuring ticketing workflows, automations, routing, SLAs, escalations, reporting, integrations, and data migrations; evaluating vendors; documenting system architecture; and leading change management, training, and adoption. The role partners with IT, RevOps, Engineering, Workforce Management, QA, Training, and Support Leadership to ensure scalable support operations.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering, customers, and go-to-market teams to deliver high-quality, reusable product capabilities. Drive product vision across a six- to 18-month horizon, manage tradeoffs and technical risks, and improve customer experience through deep research and sound judgment.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering and go-to-market teams to deliver high-quality, reusable product capabilities. The role requires strong product judgment, technical thinking, written communication, business sense, and sustained ownership of impactful customer outcomes.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Drive strategy and operations for the Customer Success organization by improving workflows, onboarding, lifecycle management, reporting, customer health metrics, capacity planning, and renewal processes. Partner with Finance, Sales, Product, RevOps, and Enablement to implement scalable systems, define KPIs, provide data-driven recommendations, and lead adoption of new processes across a fast-growing SaaS business.

Lead Ashby’s Knowledge Management function by setting strategy, governance, quality standards, and success metrics. Manage and develop Knowledge Managers, expand into digital support and localization, and partner cross-functionally with Support, Product, Engineering, Marketing, and Enablement. Co-own the AI Assistant’s structured and generative self-service experiences, establish localization processes, and use analytics, customer feedback, and support trends to prioritize content and improve customer outcomes.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Own and scale Ashby’s demo environment system by customizing templates, generating realistic data, creating vertical-specific demos, and standing up trial and sandbox environments. Ensure new releases are demo-ready, document system usage, and enable go-to-market teams. The role requires hands-on work with JSON, APIs, data preparation, automation, internal tooling, and close collaboration with Engineering, Product, and Solutions Engineering.

Manage annual renewals and month-to-month subscriptions for startup customers across the Americas. Lead pricing and contract negotiations, answer contract questions, generate order forms, maintain CRM records, and build customer trust. Collaborate with Sales and Customer Success to drive retention, expansion, and customer satisfaction while identifying growth opportunities. The role requires strong communication, empathy, attention to detail, autonomy, adaptability, and comfort managing a high volume of accounts remotely.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.