Jobs at AppDirect

Coordinate customer onboarding projects from kickoff through launch, serving as the primary customer contact. Guide implementation schedules, train customers on PartnerStack, document decisions, conduct discovery, recommend solutions, and collaborate cross-functionally to launch partner programs effectively.

Designs and executes B2B SaaS growth campaigns across outbound, lifecycle, and ABM channels. Builds automated workflows using marketing automation, CRM, enrichment, and AI tools; researches target accounts; creates personalized outreach; and collaborates with Marketing and Sales. Measures campaign performance, runs tests across messaging and audiences, optimizes workflows, and scales activities that generate qualified pipeline.

Leads AppDirect’s corporate website and sales and marketing applications, owning strategy, roadmap, execution, SEO, AEO/GEO, performance, and conversion optimization. Manages and mentors a web development team while integrating AI into development, content, prototyping, and personalization workflows. Partners with marketing, product, design, engineering, and leadership to deliver measurable digital experiences and accelerate time-to-market.

Serve as the first point of contact for customer and partner support inquiries across tickets, chats, and email. Troubleshoot account, provisioning, billing, and integration issues; document cases thoroughly; escalate complex problems; maintain knowledge resources; meet SLA, CSAT, and first-contact resolution targets; and identify recurring product issues for operational improvement.

Own end-to-end product marketing for a business unit, including go-to-market strategy, positioning, launches, success metrics, customer advocacy, expansion programs, analyst relations, competitive intelligence, pricing analysis, and roadmap input. Partner cross-functionally with product, sales, customer success, and marketing leaders to align priorities, influence decisions, and support pipeline and revenue growth.

Build and scale revenue enablement programs across Sales, Customer Success, Onboarding, and Support. Lead cross-product selling enablement, onboarding, ongoing training, content management, GTM tool adoption, certifications, and KPI measurement. Partner with Product Marketing, Product, RevOps, and subject-matter experts to translate strategy into field execution. This individual contributor role may grow into people leadership.

The Revenue Accounting Manager will oversee revenue recognition, lead month-end close activities, collaborate with teams for process improvements, and ensure compliance with ASC 606 standards.

Own and optimize the go-to-market technology stack across Salesforce and adjacent systems. Build integrations, automation, AI-powered workflows, reporting, data-quality controls, and processes for commissions and territory management. Investigate operational gaps, manage incidents, evaluate GTM tools, and lead cross-functional systems projects from discovery through implementation. Partner with Sales, Marketing, Customer Success, and Finance to deliver scalable, intuitive processes and improve productivity.

Build and maintain GTM dashboards, reports, forecasts, planning models, and data-quality processes. Analyze pipeline, bookings, conversion, churn, retention, attainment, capacity, quotas, and territories across Sales, Customer Success, Marketing, and Finance. Use Salesforce, PlanHat, spreadsheets, and BI tools to validate data, answer ad hoc questions, and communicate clear insights and recommendations to leadership for reviews, forecasts, QBRs, and board updates.

Build and scale revenue enablement programs across Sales, Customer Success, Onboarding, and Support. Lead cross-product selling curriculum, new-hire onboarding, ongoing training, content management, GTM tool adoption, certifications, and enablement metrics. Partner with Product Marketing, Product, RevOps, and frontline leaders to translate strategy into execution, coordinate contributors, and manage the enablement calendar. This individual contributor role may grow into people leadership.

Le directeur ou la directrice dirigera la stratégie, la feuille de route et l’équipe de gestion de produits axées sur la croissance des vendeurs et des marchands. La personne optimisera la distribution, la découverte, la conversion et les ventes sur des plateformes de marché et d’infonuagique, établira des partenariats stratégiques et mobilisera les équipes d’ingénierie, de ventes, de marketing, de finance et de réussite client. Le rôle exige une solide expérience commerciale, du leadership produit et une expertise des écosystèmes technologiques.

As a Revenue Accounting Manager, you'll lead revenue recognition processes, contract analysis, and collaborate on financial reporting, particularly under ASC 606 and IFRS 15.