Jobs at AppDirect

Serve as the first point of contact for customer and partner support inquiries across tickets, chats, and email. Troubleshoot account, provisioning, billing, and integration issues; document cases thoroughly; escalate complex problems; maintain knowledge resources; meet SLA, CSAT, and first-contact resolution targets; and identify recurring product issues for operational improvement.

Own end-to-end product marketing for a business unit, including go-to-market strategy, positioning, launches, success metrics, customer advocacy, expansion programs, analyst relations, competitive intelligence, pricing analysis, and roadmap input. Partner cross-functionally with product, sales, customer success, and marketing leaders to align priorities, influence decisions, and support pipeline and revenue growth.

Manages a portfolio of SaaS customer accounts, driving onboarding, adoption, retention, renewals, and expansion. Develops account growth strategies, conducts stakeholder check-ins and quarterly business reviews, analyzes engagement and revenue metrics, advocates for customer needs, prioritizes feature requests, and coordinates with support teams. The role focuses on helping customers achieve business objectives, generate revenue, and realize measurable value from PartnerStack.

Develop, maintain, and extend PartnerStack’s Vue.js frontend and Python backend systems. Contribute to Agile processes, improve code quality and team efficiency, provide architectural feedback, and mentor teammates. The role requires writing robust, testable, reusable code, working with relational databases and ORMs, supporting live migrations, and collaborating effectively through constructive communication.

Build and scale revenue enablement programs across Sales, Customer Success, Onboarding, and Support. Lead cross-product selling enablement, onboarding, ongoing training, content management, GTM tool adoption, certifications, and KPI measurement. Partner with Product Marketing, Product, RevOps, and subject-matter experts to translate strategy into field execution. This individual contributor role may grow into people leadership.

The Revenue Accounting Manager will oversee revenue recognition, lead month-end close activities, collaborate with teams for process improvements, and ensure compliance with ASC 606 standards.

Analyze partner network growth, activation rates, commission trends, segment performance, and partnership health. Build SQL queries in BigQuery and Metabase, develop hypotheses, support forecasting and financial modeling, and translate findings into leadership recommendations. Collaborate with Data Analytics, RevOps, Marketing, Customer Success, and GTM teams to define growth tests, track outcomes, and guide decisions to iterate, scale, or stop initiatives.

Lead strategy and execution for PartnerStack's PRM product line: define roadmap, ship co-sell/resell/agency features, run customer discovery and onboarding, own revenue-linked outcomes, and partner with engineering, design, and GTM to scale the partnership marketplace.

Founding Account Executive responsible for identifying, qualifying, and closing new business for the Devs.ai platform. Execute territory plans, cross-sell AppDirect products, coordinate internal resources, engage customers at all levels, travel to customer sites, and present digital commerce and AI best practices to drive quota attainment.

Build and scale revenue enablement programs across Sales, Customer Success, Onboarding, and Support. Lead cross-product selling curriculum, new-hire onboarding, ongoing training, content management, GTM tool adoption, certifications, and enablement metrics. Partner with Product Marketing, Product, RevOps, and frontline leaders to translate strategy into execution, coordinate contributors, and manage the enablement calendar. This individual contributor role may grow into people leadership.

Le directeur ou la directrice dirigera la stratégie, la feuille de route et l’équipe de gestion de produits axées sur la croissance des vendeurs et des marchands. La personne optimisera la distribution, la découverte, la conversion et les ventes sur des plateformes de marché et d’infonuagique, établira des partenariats stratégiques et mobilisera les équipes d’ingénierie, de ventes, de marketing, de finance et de réussite client. Le rôle exige une solide expérience commerciale, du leadership produit et une expertise des écosystèmes technologiques.

As a Revenue Accounting Manager, you'll lead revenue recognition processes, contract analysis, and collaborate on financial reporting, particularly under ASC 606 and IFRS 15.