Teams at American Express Global Business Travel

Manages global client servicing strategy for a major travel-management account. Leads client negotiations, influences decision-makers, identifies portfolio risks, coordinates mitigation with service leaders, and drives premium revenue and program optimization. Applies data-driven analysis, consultative expertise, financial understanding, negotiation, and problem-solving skills to improve customer satisfaction, control operating expenses, and achieve performance targets across East Coast U.S. and European time zones.

Leads OneStream-based forecasting, reporting, and demand-planning capabilities for Commercial FP&A. Builds reports and dashboards, manages data reconciliations, supports month-end reporting, optimizes platform performance, and partners with administrators and implementation teams. Drives AI and automation opportunities, delivers training, and translates financial requirements into scalable technical solutions.

Build and maintain OneStream forecasting, planning, reporting, and dashboard capabilities for Commercial FP&A. Develop demand planning models, reports, reconciliations, and performance monitoring processes while supporting month-end reporting and data improvement initiatives. Partner with finance, data, administration, and implementation teams to optimize the platform, automate processes, troubleshoot performance, deliver actionable insights, and develop internal OneStream expertise. The role also evaluates AI and automation opportunities across FP&A workflows.