Teams at American Express Global Business Travel

Manages global client servicing strategy for a major travel-management account. Leads client negotiations, influences decision-makers, identifies portfolio risks, coordinates mitigation with service leaders, and drives premium revenue and program optimization. Applies data-driven analysis, consultative expertise, financial understanding, negotiation, and problem-solving skills to improve customer satisfaction, control operating expenses, and achieve performance targets across East Coast U.S. and European time zones.

Provide remote corporate travel counseling by researching options, booking domestic and international air, rail, road, and lodging, and ensuring compliance with travel policies. Deliver proactive phone and email service, resolve traveler and supplier issues, protect personal information, and identify additional services. Collaborate with teammates through coaching, mentoring, and feedback while working flexible weekday shifts within an around-the-clock operation.

Advise corporate travelers, research and arrange domestic and international air, road, rail, and accommodation bookings, and proactively recommend additional services. Use Galileo GDS, handle special requests, resolve customer and supplier issues, and provide high-quality telephone service. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation with flexible shifts.