Jobs at American Express Global Business Travel

Manages global client servicing strategy for a major travel-management account. Leads client negotiations, influences decision-makers, identifies portfolio risks, coordinates mitigation with service leaders, and drives premium revenue and program optimization. Applies data-driven analysis, consultative expertise, financial understanding, negotiation, and problem-solving skills to improve customer satisfaction, control operating expenses, and achieve performance targets across East Coast U.S. and European time zones.

Leads OneStream-based forecasting, reporting, and demand-planning capabilities for Commercial FP&A. Builds reports and dashboards, manages data reconciliations, supports month-end reporting, optimizes platform performance, and partners with administrators and implementation teams. Drives AI and automation opportunities, delivers training, and translates financial requirements into scalable technical solutions.

Build and maintain OneStream forecasting, planning, reporting, and dashboard capabilities for Commercial FP&A. Develop demand planning models, reports, reconciliations, and performance monitoring processes while supporting month-end reporting and data improvement initiatives. Partner with finance, data, administration, and implementation teams to optimize the platform, automate processes, troubleshoot performance, deliver actionable insights, and develop internal OneStream expertise. The role also evaluates AI and automation opportunities across FP&A workflows.

Provide remote corporate travel counseling by researching options, booking domestic and international air, rail, road, and lodging, and ensuring compliance with travel policies. Deliver proactive phone and email service, resolve traveler and supplier issues, protect personal information, and identify additional services. Collaborate with teammates through coaching, mentoring, and feedback while working flexible weekday shifts within an around-the-clock operation.

Advise corporate travelers, research and arrange domestic and international air, road, rail, and accommodation bookings, and proactively recommend additional services. Use Galileo GDS, handle special requests, resolve customer and supplier issues, and provide high-quality telephone service. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation with flexible shifts.