Teams at Alpaca

Develop and operate authentication, authorization, and identity-provider services for APIs, customer products, and internal tools. Build Go backend services, gRPC/REST APIs, shared libraries, and React/TypeScript interfaces, with occasional Java work. Own services end to end, including data modeling, deployments, monitoring, troubleshooting, integrations, testing, incident response, and on-call support.

Lead Alpaca’s global Trading API customer experience organization, including General and VIP Support. Build a follow-the-sun coverage model, establish service standards and KPIs, improve support through data, AI, automation, and self-service, and develop high-performing teams. Partner with Product, Engineering, Trading, Operations, Compliance, and Sales to resolve recurring issues, improve customer workflows, and support institutional trading customers.

Drive the Trading API and Alpaca Connect Marketplace roadmap, including partner onboarding, app discovery, OAuth experiences, and platform utilities. Define product strategy and requirements, analyze customer behavior and ROI, own product metrics, optimize acquisition and retention funnels, and lead go-to-market initiatives that increase adoption, trading volume, and revenue. Collaborate with engineering, design, data, marketing, sales, partnerships, and operations.