Teams at Airbnb

The Specialist in Safety will manage complex safety concerns for Airbnb's community, offering support for various threatening situations via multiple communication channels. The role requires strong interpersonal skills, problem-solving abilities, and the capability to handle sensitive information responsibly.

The role involves managing security concerns for the Airbnb community, addressing complex cases, interacting with customers, providing support, and ensuring confidentiality. Candidates should demonstrate strong communication skills and the ability to handle sensitive situations effectively.

Lead and manage a 10-15 person customer service team delivering high-quality, sensitive issue resolution. Drive performance through coaching, staffing, reporting, and operational improvements. Collaborate on capacity planning, support strategic initiatives, and ensure team development, diversity, and accountability while handling high-severity escalations and crisis situations.