Teams at Airbnb

The Specialist in Safety will manage complex safety concerns for Airbnb's community, offering support for various threatening situations via multiple communication channels. The role requires strong interpersonal skills, problem-solving abilities, and the capability to handle sensitive information responsibly.

The role involves managing security concerns for the Airbnb community, addressing complex cases, interacting with customers, providing support, and ensuring confidentiality. Candidates should demonstrate strong communication skills and the ability to handle sensitive situations effectively.

Leads Airbnb’s global AirCover quality program for insurance and property-damage claims. Responsibilities include developing quality strategy and COPC-aligned frameworks, overseeing internal and partner-site evaluations, conducting root-cause analysis, escalating high-severity issues, automating KPI reporting and quality assurance, and driving AI and analytics adoption. The role also manages a distributed quality team, develops stakeholder reporting, improves coaching effectiveness, and partners with operations leadership. Success requires strong expertise in complex, high-volume support environments and quality governance.