Teams at AfterShip

Own strategic enterprise SaaS accounts, driving retention, renewals, commercial negotiations, expansion, and customer outcomes. Build executive relationships, lead QBRs and onboarding, identify churn risks, influence product roadmaps, and collaborate cross-functionally. Mentor other CSMs while managing complex stakeholders across global time zones. Travel up to 20% for client meetings, executive sessions, and trade events.

Leads and grows AfterShip’s distributed Marketing Creative team, setting brand vision and directing creative across campaigns, product launches, and digital channels. Builds an AI-powered production engine using automation, cloud workflows, and design systems to scale high-quality output. Partners with marketing stakeholders, manages agencies and freelancers, establishes creative processes, and develops team members through hiring, coaching, and performance management.

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.