Teams at AfterShip

Own and execute automated email journeys, triggered campaigns, and in-app programs across the B2B customer lifecycle. Build audience segmentation, run A/B and multivariate tests, ensure deliverability and compliance, track KPIs and build dashboards, collaborate cross-functionally, and document processes and playbooks as the lifecycle function scales.

Lead and grow a Technical Account Management team serving enterprise eCommerce customers. Drive onboarding, KPI improvements, technical account strategy, cross-functional advocacy to R&D, and partner with Customer Success and Support to improve renewals and customer outcomes.

The Solutions Engineer at AfterShip drives revenue by engaging in technical sales processes, running demos, handling objections, and collaborating with various teams to tailor solutions for eCommerce clients.