Teams at AfterShip

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.

Serve as the primary technical advisor for enterprise customers, leading setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

The Lifecycle Marketing Manager will develop and execute email marketing strategies, campaigns, and insights to enhance the B2B customer journey while collaborating across multiple teams.