Jobs at AfterShip

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.

Serve as the primary technical advisor for enterprise customers, leading setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

The Lifecycle Marketing Manager will develop and execute email marketing strategies, campaigns, and insights to enhance the B2B customer journey while collaborating across multiple teams.

Own strategic enterprise SaaS accounts, driving retention, renewals, expansion, and customer value. Lead commercial negotiations, executive business reviews, stakeholder engagement, onboarding, and cross-functional issue resolution. Build renewal strategies, defend revenue, identify growth opportunities, and mentor other customer success managers. The role requires managing complex accounts, influencing VP and C-suite stakeholders, translating technical solutions into business outcomes, and traveling up to 20% for client meetings and events.

Own technical onboarding for merchants launching on TikTok Shop via AfterShip Channels: configure integrations, sync products/orders/inventory, troubleshoot technical issues, teach merchants to use advanced features, drive go-live and adoption within ~30 days, and partner with product and GTM teams to surface product improvements and growth opportunities.

The Solutions Engineer at AfterShip delivers technical solutions for eCommerce platforms by engaging in discovery, assessing integration readiness, and collaborating with team members to enhance customer success and product adoption.

The Solutions Engineer at AfterShip drives revenue by engaging in technical sales processes, running demos, handling objections, and collaborating with various teams to tailor solutions for eCommerce clients.

Lead and build a distributed Marketing Creative team, set creative vision and brand system, direct creative across campaigns and digital experiences, and design an AI-powered production engine to scale high-quality creative output while partnering cross-functionally.