Jobs at AfterShip

Own strategic enterprise SaaS accounts, driving retention, renewals, commercial negotiations, expansion, and customer outcomes. Build executive relationships, lead QBRs and onboarding, identify churn risks, influence product roadmaps, and collaborate cross-functionally. Mentor other CSMs while managing complex stakeholders across global time zones. Travel up to 20% for client meetings, executive sessions, and trade events.

Leads and grows AfterShip’s distributed Marketing Creative team, setting brand vision and directing creative across campaigns, product launches, and digital channels. Builds an AI-powered production engine using automation, cloud workflows, and design systems to scale high-quality output. Partners with marketing stakeholders, manages agencies and freelancers, establishes creative processes, and develops team members through hiring, coaching, and performance management.

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.

Serve as the primary technical advisor for enterprise customers, leading setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

The Lifecycle Marketing Manager will develop and execute email marketing strategies, campaigns, and insights to enhance the B2B customer journey while collaborating across multiple teams.

The Solutions Engineer at AfterShip delivers technical solutions for eCommerce platforms by engaging in discovery, assessing integration readiness, and collaborating with team members to enhance customer success and product adoption.

The Solutions Engineer at AfterShip drives revenue by engaging in technical sales processes, running demos, handling objections, and collaborating with various teams to tailor solutions for eCommerce clients.