Teams at Achievers

Owns customer support cases for program administrators, internal stakeholders, and members across Salesforce, email, and phone. Troubleshoots standard, complex, and escalated platform issues; communicates proactively; collaborates with Technical Support, Product, and Customer Success; identifies recurring trends; documents cases; and meets SLA, quality, and productivity targets.

Leads the global accounts receivable function, overseeing invoicing, collections, cash application, reconciliations, dispute resolution, reporting, compliance, and internal controls. Manages a team of six, drives process improvements and automation, supports financial systems and order-to-cash transformations, and partners cross-functionally to optimize working capital, billing accuracy, customer relationships, and cash flow.

Leads Marketplace performance intelligence by owning operational analytics, KPI frameworks, performance routines, strategic analyses, and executive narratives. Connects financial, customer, vendor, product, and operating data to identify risks, opportunities, and measurable actions. Oversees the analytics roadmap, governance, automation, self-service capabilities, and data quality while partnering cross-functionally with Finance, Product, BI, Customer Success, and Operations. Manages and develops analytics talent and ensures insights are timely, reproducible, decision-ready, and tied to business impact.