Jobs at Achievers

Owns customer support cases for program administrators, internal stakeholders, and members across Salesforce, email, and phone. Troubleshoots standard, complex, and escalated platform issues; communicates proactively; collaborates with Technical Support, Product, and Customer Success; identifies recurring trends; documents cases; and meets SLA, quality, and productivity targets.

Leads the global accounts receivable function, overseeing invoicing, collections, cash application, reconciliations, dispute resolution, reporting, compliance, and internal controls. Manages a team of six, drives process improvements and automation, supports financial systems and order-to-cash transformations, and partners cross-functionally to optimize working capital, billing accuracy, customer relationships, and cash flow.

Leads Marketplace performance intelligence by owning operational analytics, KPI frameworks, performance routines, strategic analyses, and executive narratives. Connects financial, customer, vendor, product, and operating data to identify risks, opportunities, and measurable actions. Oversees the analytics roadmap, governance, automation, self-service capabilities, and data quality while partnering cross-functionally with Finance, Product, BI, Customer Success, and Operations. Manages and develops analytics talent and ensures insights are timely, reproducible, decision-ready, and tied to business impact.

Manage customer accounts for the Achievers employee recognition platform by driving adoption, expansion, renewals, and customer value. Responsibilities include setting KPIs, leading workshops and training, presenting to stakeholders, managing escalations and revenue pipelines, identifying cross-sell opportunities, monitoring account risk, and communicating best practices. The role requires SaaS account management, sales pipeline experience, CRM proficiency, analytical reporting skills, and strong customer-facing communication.

Designs and scales technical enablement programs for solutions consulting, sales, and post-sales teams. Responsibilities include developing onboarding tracks, hands-on labs, playbooks, certifications, solution architecture guides, and launch-readiness programs. The role partners with Product, Engineering, GTM, and Sales, manages technical kickoffs and summits, supports enablement infrastructure, measures program impact, develops coaching networks, and uses AI to expand learning reach.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Lead architecture and implementation of scalable analytics, reporting, and AI-driven data intelligence capabilities. Own end-to-end services, drive technical direction, mentor engineers, ensure operational excellence, and collaborate with product and design to deliver secure, high-performance, maintainable solutions using cloud-native and data-platform technologies.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.

Lead strategy and delivery for Milestone and Celebration experiences across web and mobile. Set roadmap with a Product Designer and Lead Engineer, use data and experiments to drive engagement, improve milestone detection and automation, ensure global localization and HRIS integrations, partner with enterprise customers, and mentor other product managers.

Own the global Marketplace P&L, forecasting, margin analysis, KPI reporting, and predictive financial models. Forecast existing customer ARR and NRR, analyze customer and redemption behavior, and identify expansion opportunities. Partner with Finance, Customer Success, Merchandising, Product, BI, IT, and vendors to improve marketplace performance. Build analytics infrastructure, dashboards, executive reporting, and customer-level operating plans while supporting strategic decisions, pricing, promotions, and product ROI assessments.

Owns day-to-day Deal Desk execution for new, expansion, and renewal deals, including pricing, discount approvals, contract structuring, and complex deal support. Partners with Sales, Customer Success, Legal, and Finance to improve deal velocity, pricing integrity, and revenue outcomes. Builds pricing frameworks, approval governance, processes, playbooks, dashboards, and automation while mentoring analysts and enabling stakeholders through training.