Jobs at Achievers

Own customer adoption and success for the Achievers recognition platform: set KPIs, run trainings and workshops, manage implementation and post-implementation adoption, drive upsell/cross-sell and revenue pipeline, run business reviews, handle escalations, and ensure contract renewal readiness.

Lead strategy and delivery for Milestone and Celebration experiences across web and mobile. Set roadmap with a Product Designer and Lead Engineer, use data and experiments to drive engagement, improve milestone detection and automation, ensure global localization and HRIS integrations, partner with enterprise customers, and mentor other product managers.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Own strategy and long-term success for national and enterprise customers. Drive product adoption, define KPIs, manage renewals, upsell within accounts, lead training/workshops, provide reporting, and handle escalations to ensure retention and growth.

Lead end-to-end development of scalable platform features, drive system design and architecture, mentor engineers, champion best practices and tooling, collaborate with Product and Design, and solve complex distributed systems challenges using modern technologies.

Work on backend and full-stack features end-to-end with emphasis on quality, reliability, and scalability. Contribute to code, reviews, system design, and architecture. Solve distributed systems problems using Python/Go, Kubernetes, Docker, Pub/Sub, GraphQL, relational databases, and microservices while collaborating with Product and Design.

Own the global Marketplace P&L and forecasting; build predictive and enhancement models; perform margin, cohort, and share-of-wallet analyses; create dashboards and executive KPI reporting; support NRR/ARR forecasting; partner cross-functionally with Customer Success, Merchandising, Product, Accounting, and BI; standardize data workflows and improve analytical infrastructure.

Outbound sales role focused on prospecting HR leaders at large enterprises to qualify meetings for Account Executives. Responsibilities include phone/email/social outreach, campaign design, collaborating with AEs, using sales productivity tools, and continuous sales skill development in a hybrid Toronto environment.

Research, develop, and deploy ML/AI solutions that power product features. Collaborate with product, engineering, and client teams to analyze data, build models, operationalize MLOps workflows, and generate insights to improve customer and product outcomes.

Lead design and implementation of foundational platform components (authentication, API gateways, interservice communication, caching, shared libraries). Mentor engineers, drive cross-team alignment on architecture, own features end-to-end, improve developer experience, and ensure high availability, performance, and security while shipping frequently and modernizing core systems.

Lead architecture and implementation of scalable analytics, reporting, and AI-driven data intelligence capabilities. Own end-to-end services, drive technical direction, mentor engineers, ensure operational excellence, and collaborate with product and design to deliver secure, high-performance, maintainable solutions using cloud-native and data-platform technologies.

Build and maintain platform services for user lifecycle and HRIS integrations that process millions of records. Design, implement, and operate scalable, reliable microservices, APIs, and event-driven systems using cloud and container technologies. Contribute to design and code reviews, troubleshooting, migration from monoliths, estimation, and mentoring junior engineers.

Lead day-to-day Deal Desk execution and complex deal support for new business, expansions, and renewals. Partner with Sales, Customer Success, Legal, and Finance to structure pricing, approvals, and contracts. Drive process optimization, automation, pricing frameworks, discount governance, reporting, and team mentoring to accelerate deal velocity, protect margins, and scale deal desk operations.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.