Jobs at Achievers

Build and maintain platform services for user lifecycle and HRIS integrations that process millions of records. Design, implement, and operate scalable, reliable microservices, APIs, and event-driven systems using cloud and container technologies. Contribute to design and code reviews, troubleshooting, migration from monoliths, estimation, and mentoring junior engineers.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Lead architecture and implementation of scalable analytics, reporting, and AI-driven data intelligence capabilities. Own end-to-end services, drive technical direction, mentor engineers, ensure operational excellence, and collaborate with product and design to deliver secure, high-performance, maintainable solutions using cloud-native and data-platform technologies.

Own strategy and long-term success for national and enterprise customers. Drive product adoption, define KPIs, manage renewals, upsell within accounts, lead training/workshops, provide reporting, and handle escalations to ensure retention and growth.

Lead end-to-end development of scalable platform features, drive system design and architecture, mentor engineers, champion best practices and tooling, collaborate with Product and Design, and solve complex distributed systems challenges using modern technologies.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.

Lead strategy and delivery for Milestone and Celebration experiences across web and mobile. Set roadmap with a Product Designer and Lead Engineer, use data and experiments to drive engagement, improve milestone detection and automation, ensure global localization and HRIS integrations, partner with enterprise customers, and mentor other product managers.

Own the global Marketplace P&L and forecasting; build predictive and enhancement models; perform margin, cohort, and share-of-wallet analyses; create dashboards and executive KPI reporting; support NRR/ARR forecasting; partner cross-functionally with Customer Success, Merchandising, Product, Accounting, and BI; standardize data workflows and improve analytical infrastructure.

Perform outbound prospecting to HR leaders at large enterprises via phone, email, and social media to qualify meetings for Account Executives. Design targeted campaigns, use sales productivity tools (Salesforce, Outreach, ZoomInfo, Vidyard, Sales Navigator), collaborate with the team, and develop sales skills in a hybrid Toronto role. A short 1-2 minute video introduction is required for application.

Manage moderately complex technical projects and small programs across multiple teams: create and maintain plans, track risks/dependencies, align stakeholders, apply Agile practices, report progress, and drive delivery and continuous improvement.

Lead and execute the global indirect tax program for a growing SaaS company, overseeing compliance, audits, tax technology (Avalara/ERP), tax guidance for products and expansions, process improvements, and day-to-day supervision of an Indirect Tax Analyst. Partner cross-functionally and with external advisors to manage filings, respond to audits, and apply practical tax recommendations supporting business objectives.

Lead design and implementation of foundational platform components (authentication, API gateways, interservice communication, caching, shared libraries). Mentor engineers, drive cross-team alignment on architecture, own features end-to-end, improve developer experience, and ensure high availability, performance, and security while shipping frequently and modernizing core systems.

Lead day-to-day Deal Desk execution and complex deal support for new business, expansions, and renewals. Partner with Sales, Customer Success, Legal, and Finance to structure pricing, approvals, and contracts. Drive process optimization, automation, pricing frameworks, discount governance, reporting, and team mentoring to accelerate deal velocity, protect margins, and scale deal desk operations.

Research, develop, and deploy ML/AI solutions that power product features. Collaborate with product, engineering, and client teams to analyze data, build models, operationalize MLOps workflows, and generate insights to improve customer and product outcomes.

Provide Tier 2 technical support to external clients: diagnose and reproduce bugs, manage software migrations/integrations (HRIS, SSO, SFTP), troubleshoot with internal teams, handle support queues (JIRA), meet SLAs, and communicate with stakeholders to resolve issues.

Lead promotional strategy, plan and execute campaigns for a closed points-based marketplace. Coordinate vendors, enable customers, segment audiences, analyze performance, and optimize promotions to drive engagement, conversions, vendor participation, and revenue. Collaborate cross-functionally with Product, Engineering, Vendor Relations, and Customer Success to improve tools and campaign effectiveness.