Jobs at Achievers

Leads the architecture, development, and operation of scalable analytics, reporting, and AI-driven data intelligence services. The role drives technical direction, mentors engineers, owns complex initiatives end to end, and establishes engineering standards. Responsibilities include building distributed microservices, optimizing performance and reliability, implementing data quality and testing frameworks, collaborating cross-functionally, and using Python, Go, Kubernetes, GCP, and related technologies to support large-scale workloads.

Administer Canadian and US bi-weekly payrolls, including multi-state tax reconciliations, remittances, year-end filings, journal entries, audits, and government notices. Own Canadian and US benefits administration, including enrollments, invoices, RRSP and 401(k) reconciliations, renewals, and employee support. Provide backup for global payroll and benefits programs, maintain SOPs, communicate payroll impacts, and lead benefits sessions.

Design web and mobile experiences for Campaigns and Recognition products. Collaborate with product managers and engineers, conduct user research and usability testing, create wireframes, flows, prototypes, and interface content, and contribute to the design system. Apply accessibility and inclusive design principles, analyze product analytics, facilitate team decisions, and suggest improvements within an agile product development environment.

Serves as a strategic HR advisor to leaders across global regions, supporting workforce planning, talent strategy, organizational effectiveness, leadership coaching, employee relations, change management, and organizational transformation. Uses workforce data and business insight to guide decisions, improve team performance, manage risk, and strengthen leadership capability. Partners cross-functionally to implement HR programs, systems, and technology while supporting talent, compensation, planning, and employee experience initiatives.

Owns the company-wide customer value and growth program, integrating strategies across Customer Success, Product, Marketing, Enablement, Revenue Operations, and Finance. Responsibilities include developing roadmaps, governing cross-functional execution, improving customer lifecycle triggers, prioritizing new use cases, building ROI models, managing dependencies, and measuring value conversion into retention and expansion revenue.

Owns customer support cases for program administrators, internal stakeholders, and members across Salesforce, email, and phone. Troubleshoots standard, complex, and escalated platform issues; communicates proactively; collaborates with Technical Support, Product, and Customer Success; identifies recurring trends; documents cases; and meets SLA, quality, and productivity targets.

Leads Marketplace performance intelligence by owning operational analytics, KPI frameworks, performance routines, strategic analyses, and executive narratives. Connects financial, customer, vendor, product, and operating data to identify risks, opportunities, and measurable actions. Oversees the analytics roadmap, governance, automation, self-service capabilities, and data quality while partnering cross-functionally with Finance, Product, BI, Customer Success, and Operations. Manages and develops analytics talent and ensures insights are timely, reproducible, decision-ready, and tied to business impact.

Manage customer accounts for the Achievers employee recognition platform by driving adoption, expansion, renewals, and customer value. Responsibilities include setting KPIs, leading workshops and training, presenting to stakeholders, managing escalations and revenue pipelines, identifying cross-sell opportunities, monitoring account risk, and communicating best practices. The role requires SaaS account management, sales pipeline experience, CRM proficiency, analytical reporting skills, and strong customer-facing communication.

Designs and scales technical enablement programs for solutions consulting, sales, and post-sales teams. Responsibilities include developing onboarding tracks, hands-on labs, playbooks, certifications, solution architecture guides, and launch-readiness programs. The role partners with Product, Engineering, GTM, and Sales, manages technical kickoffs and summits, supports enablement infrastructure, measures program impact, develops coaching networks, and uses AI to expand learning reach.

Design, develop, and maintain backend microservices for reporting, analytics, data export and data-driven features. Collaborate with product, data, and engineering teams, implement APIs for BI tools, ensure data quality/governance, participate in design reviews, mentor junior engineers, and support agile delivery.

Lead design, build, and maintenance of User Domain and HRIS integration services handling millions of user records. Architect scalable, secure microservices, mentor engineers, own features end-to-end, collaborate cross-functionally, and improve performance, reliability, and tooling.

Own the global Marketplace P&L, forecasting, margin analysis, KPI reporting, and predictive financial models. Forecast existing customer ARR and NRR, analyze customer and redemption behavior, and identify expansion opportunities. Partner with Finance, Customer Success, Merchandising, Product, BI, IT, and vendors to improve marketplace performance. Build analytics infrastructure, dashboards, executive reporting, and customer-level operating plans while supporting strategic decisions, pricing, promotions, and product ROI assessments.