Teams at acceldata

Provide enterprise technical support for Acceldata’s data observability and Hadoop products. Manage support cases, incidents, escalations, queue operations, customer communications, troubleshooting, reproductions, and production issues across distributed cloud systems. Diagnose infrastructure, security, networking, database, Java, Kubernetes, and Hadoop problems; coordinate with engineering and product teams; support proofs of concept and onboarding deployments; and build customer relationships through status calls and occasional site visits. Rotational shifts and weekend on-call participation are required.

Lead customer-facing implementations of the Open Data Platform, designing and delivering MVPs, reference architectures, and demos. Solve complex migrations and deployment issues, optimize performance, provide post-sales support, and drive long-term adoption and customer success.

The Principal Engineer will define technical strategy, lead architectural initiatives, mentor engineers, and represent Acceldata in the open-source community, focusing on distributed systems and big data platforms.