Jobs at acceldata

Provide enterprise technical support for Acceldata’s data observability and Hadoop products. Manage support cases, incidents, escalations, queue operations, customer communications, troubleshooting, reproductions, and production issues across distributed cloud systems. Diagnose infrastructure, security, networking, database, Java, Kubernetes, and Hadoop problems; coordinate with engineering and product teams; support proofs of concept and onboarding deployments; and build customer relationships through status calls and occasional site visits. Rotational shifts and weekend on-call participation are required.

Lead customer-facing implementations of the Open Data Platform, designing and delivering MVPs, reference architectures, and demos. Solve complex migrations and deployment issues, optimize performance, provide post-sales support, and drive long-term adoption and customer success.

The Principal Engineer will define technical strategy, lead architectural initiatives, mentor engineers, and represent Acceldata in the open-source community, focusing on distributed systems and big data platforms.

The Staff Engineer will lead the architecture and technical vision for the Acceldata Open Data Platform, focusing on distributed systems, mentoring engineers, and contributing to open-source communities.

The Sales Engineer will support account teams, conduct product demonstrations, develop technical proposals, and analyze customer data scenarios to promote data observability solutions.

Lead the design and development of complex features for the Open Source Data Platform, mentor junior engineers, and drive technical discussions. Ensure high performance and reliability in distributed systems and contribute to open-source projects.

Manage and grow Acceldata's strategic partnership with ServiceNow by driving joint opportunities, positioning Acceldata for CMDB data quality solutions, expanding integrations, supporting partner-led sales and marketing motions, tracking partner pipeline, and serving as the primary liaison to ServiceNow stakeholders.